Senior Insights Lead

• Lead with data. Drive decisions that matter as our Senior Insights Lead
• Your expertise in data insights can shape strategy. Ready to take the lead?
• Join our team and transform analytics into action.

Are you passionate about turning data into actionable insights? Join us as a Senior Insights Lead and help shape strategic decisions that drive real impact. Your expertise will guide innovation and influence the future.

We’re looking for a Senior Insights Lead who can transform data into clear, powerful strategies. If you thrive on solving problems and influencing outcomes, this is your opportunity to lead with insight.

Ready to make data matter? As our Senior Insights Lead, you’ll play a pivotal role in driving business intelligence and shaping decisions that count. Bring your analytical expertise and leadership skills to the table.

This exciting opportunity is a full-time permanent role, based in our Auckland Customhouse.

About the role | Kōrero mō te tūranga

The role of the Senior Insights Lead is to focus on generating forward looking, actionable insights from workforce and people data to inform strategic decision-making. It works alongside the Senior Workforce and Data Analyst to interpret complex data from across the employee lifecycle, identify patterns and trends, and translate them into meaningful recommendations.

This role also plays a key part in helping People and Capability understand workforce drivers, risks, and opportunities, including where data may be incomplete or emerging. It works closely with the Payroll and Reporting team to ensure alignment, while maintaining a distinct focus on strategic insight beyond standard reporting.

About You | Ko wai koe

To be successful as a Senior Insights Lead you need to be technically proficient in the following:

• Data storytelling and visualisation
• Workforce metrics and people analytics
• Insight synthesis and recommendations
• Experience generating insight from workforce or organisational data.
• Strong analytical and problem-solving skills.
• Ability to translate complex data into accessible insights.
• Proven collaboration skills and stakeholder engagement.
• A relevant tertiary qualification in Analytics, Human Resources Business Systems, or a related field is desirable.

Working at Customs | Mahi ki te Mana Ārai o Aotearoa

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through:

• offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles.
• fostering inclusive and supportive team environment with vibrant social and cultural groups.
• supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• providing discounted health insurance, and free on-site gyms (in some locations).
• Three days of service holidays, in addition to four weeks of annual leave.

Working for New Zealand Customs…

To join Customs in any role you must be a New Zealand citizen or New Zealand permanent resident* and be able to obtain and maintain an Organisational Security clearance along with being able to obtain and maintain an appropriate clearance level.

(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last five years, (including five years ago from the date of this application) and resides in New Zealand at time of application;

OR

A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last five years, (including five years ago from the date of this application) and resides in New Zealand at time of application who has travelled out of New Zealand for short periods of time i.e. < 6 months in one of the following countries: Australia, United Kingdom, United States or Canada and can provide police certificates from those countries for the period of absence.

Because of the nature of Customs’ work you must have a clear Police record. Organisational security clearances are mandatory and are conducted by Customs. You will also be required to pass a drug test.

You must have a background history that is verifiable and can be assessed by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

How To Apply…

To apply, please submit an up-to-date CV and cover letter, via our online process. (Please note, we do not accept applications sent directly to an email address).

If you have any specific questions about the role, please contact Suzanne Leahy (Senior Recruitment Advisor) at ***email_hidden***.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

Deadline for applications is 11pm, Thursday 2 July 2026.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. It provides equal employment opportunities and welcomes applications from everyone who can meet the requirements of the role.Customs | Te Mana Ārai supports flexible working arrangements and welcomes the opportunity to speak with you about your flexible working requirements .