Client Operations Coordinator

DHL Supply Chain is THE global leader in logistics and supply chain solutions, with operations in over 220 countries and territories. We combine global scale with local expertise to connect people and improve lives every day. At DHL Supply Chain, our people are our greatest strength. We’re proud to hire talented individuals from all backgrounds, fostering a workplace where everyone can thrive. We take pride in being an integral part of everyday life and are committed to sustainability, respect, and personal accountability.

We are looking for an exceptional Client Operations Coordinator who wants to join our team of talented people already thriving in a culture built on openness, trust and mutual respect.

Key responsibilities

• Respond to customers requests in a professional and timely manner ensuring customers expectations are met.
• Assist the Supervisor(s) with accurate reporting of performance of the agency
• Assist the supervisor(s) with inventory management of expired products, accurate stock control, general housekeeping
• Assist the Supervisor(s) with the accurate management of the inward and outward despatch of goods
• Driving OMS responsibilities within the operations through coordination, reporting and maintenance of related documentation, standards and training

What you'll bring to the role?

• Experience working in a fast-paced and productive 3PL environment
• Experience in a customer-facing role
• Experience working with WMS/TMS applications (preferred)
• Ability to work in a team with focus on giving excellent customer service
• Ability to work and think independently and autonomously where required
• A desire to learn and improve
• Intermediate data analysis skills
• Awareness of inventory management best practices
• Excellent PC skills with the full range of Microsoft Office applications

What’s in it for you?

At DHL Supply Chain, we offer more than just a job—we provide a career path full of opportunities for growth and development:

• A chance to make your mark in a fast-growing and essential industry.
• Access to global career development opportunities and world-class training programs, including “Certified Supply Chain Specialist”.
• Work for a Certified Great Place to Work, surrounded by a diverse, engaged, and passionate team.
• Birthday Leave.
• PERKS employee benefits programme which includes discounts off fuel, grocery and retail.
• Cutting-edge supply chain technology to support your success.
• A commitment to living responsibly, including social and environmental initiatives.
• Access to Employee Assistance Programme for personal support.
• Opportunities to participate in initiatives like our Women’s Network and environmental initiatives.
• A supportive environment where excellence is recognised and rewarded.

Ready to take the next step?

At DHL Supply Chain, we are committed to fostering a diverse and inclusive workplace where everyone is valued and feels a sense of belonging. We encourage individuals from underrepresented backgrounds and communities, to apply to work with us at DHL. If this role excites you and you're a motivated team player eager to grow in a supportive and rewarding environment, we want to hear from you—apply today!