Diagnostic Product Support

LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

About The Role

Your role reports directly to the Diagnostics Product Support Team Leader.

The Diagnostics Product Support team are the central hub of the Diagnostics GeneMark DNA and Animal Health laboratories. With our combined knowledge and exceptional communication skills, we create strong working relationships & provide outstanding support to both internal and external customers.

Your Key Focus

You will be responsible for handling customer queries specific to the Diagnostics products.

Managing the day-to-day administrative requirements of the team and your manager, providing cover for reception, taking calls, creating/updating bookings, ordering of equipment, reporting, account inquiries, proactive communications to ensure clients are aware of requirements to ensure they gain optimal results.

The work varies from day to day, so we are looking for a candidate who loves variety in their work, and who will keep a strong customer focus in everything they do.

Your Skills & Experience

To thrive in this role, you’ll have experience in customer service, with excellent communication and problem-solving skills. You’ll also demonstrate:

• Be a team player with a positive, can-do attitude.
• Excellent interpersonal skills and the ability to build rapport others easily.
• Proactive, self-motivated and able to work autonomously at times.
• Able to identify customer initial and additional needs and take appropriate action to satisfy customer requests.
• Be able to think outside the square with strong attention to detail and analytical skills.
• Confident on the telephone.
• Great computer skills is an advantage.
• Ideally but not essential, either Dairy farm experience and or LIC experience

In Return

In addition to a competitive salary, you'll receive some great benefits including:

• Extra leave days
• Wellbeing discounts
• Free onsite parking and Free EV Chargers for our team to use
• Friendly & engaging team to work with!

If you're after a rewarding career that offers development, learning and loads of exceptional experiences then look no further, you've found it. At LIC we are leading the way and we would love to welcome you to the team.