Customer Solutions Coordinator

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Customer Solutions Coordinator - Christchurch, New Zealand

Date: Mar 19, 2026

Christchurch, CAN, NZ

Company Brand: McLarens

At McLarens, we're constantly striving for better. When people turn to their insurance in times of need, we often make the critical difference—offering calm, expert guidance exactly when it matters most. From disaster relief to marine, engineering to property damage, our work spans the globe. And, in an ever-changing world, we're constantly moving forward.

Your New Role

We are looking for a proactive and highly organised individual with excellent written and verbal communication skills to join our Customer Solutions team.

Based in Christchurch, you will work with claimants, loss adjusters and external suppliers to progress insurance claims from lodgement through to settlement.

You will manage your own portfolio of claims through to successful and timely completion, including:

• Delivering high-quality customer experiences
• Managing the end-to-end insurance claims process
• Undertaking desktop assessments, via documentary evidence (including photos/videos)
• Preparing clear, accurate reports and communications
• Building and maintaining effective stakeholder relationships

About You

You will ideally have prior professional experience in a customer-focused, insurance, claims, or loss adjusting environment, along with:

• Strong organisational skills and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Confidence working with a wide range of stakeholders
• Excellent written and verbal communication skills
• A solutions-focused, empathetic, and professional approach

While experience in claims handling, claims technician work, or loss adjusting is highly valued, we are open to a range of experience levels — whether you are developing your career or already experienced in the field — as your attitude, energy, and willingness to learn will be key to your success.

Your New Company

Claims? Adjusting? Assessments? Sure, that's what we do, but really we are in the business of helping people. McLarens specialises in claims management and assessment services, with a key focus on customer outcomes. With over 1,500 employees globally, in New Zealand we have 26 branches and more than 200 team members.

What’s in it for you

• Competitive salary
• Incentive programme for staff
• Opportunity to work with cutting-edge technologies in a dynamic environment
• Supportive team culture that values collaboration
• Professional development
• Birthday leave
• Flexible working options
• Wellness benefit
• Group insurance programme
• Proactive EAP Services
• Staff tenure programme
• Access to experts and worldwide opportunities as part of a 2000+ staff global company
• And more importantly, join an industry recognised award winning business.

If you’re passionate about helping people, have an inquisitive mind, and are looking for a rewarding and challenging role, this could be the opportunity you’ve been waiting for.

Apply now and join us in shaping the future of McLarens — it’s all here.

To submit a confidential application please click Apply now. Applications close Thursday 2nd July 2026.

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