Customer Activation Manager

Position

The Opportunity…

At Moët Hennessy, We Don't Just Create Exceptional Experiences – We Live Them.

For generations, our 27 Maisons, including Dom Pérignon, Veuve Clicquot, and Hennessy, have defined luxury. Now, it's your turn. Imagine a career fueled by passion and creativity, where you redefine what's possible. We seek individuals who thrive in collaborative environments, sharing our love for craftsmanship, elegance, and integrity. We celebrate diversity and the pursuit of excellence.

We’re thrilled to announce the opening for a Customer Activation Manager – New Zealand, reporting to the Head of Customer Marketing ANZ. As the Customer Activation Manager, you will play a pivotal role in shaping and delivering customer‑centric activation programs across the Moët Hennessy New Zealand portfolio. You will lead the execution of our Big Bets, elevate customer partnerships, and ensure our brands show up with excellence across On‑Premise, Off‑Premise and E‑retail channels. By championing a 3‑way win mindset and delivering premium, insight‑led activations, you will strengthen brand desirability and drive commercial impact.

Job Responsibilities

How you will contribute…

Overview Of The Position

This role exists to deliver exceptional customer activations that enhance MHNZ’s market presence, deepen customer engagement, and elevate the luxury experience for consumers. You will be the driving force behind bringing our brand strategies to life in New Zealand, ensuring every activation is executed with precision, creativity and commercial intent. Success in this role looks like seamless delivery, strong customer relationships, and activations that deliver measurable results.

Key Responsibilities

• Lead the execution of MHNZ Big Bets and customer activation programs across On‑Premise, Off‑Premise and E‑retail channels, ensuring premium and consistent brand representation.
• Co‑lead joint business planning with key customers to design and deliver mutually beneficial programs that drive brand and commercial outcomes.
• Bring customer plans to life through bespoke activations, including digital components, that deliver a 3‑way win for MHNZ, customers and consumers.
• Manage agency partners to deliver high‑quality, on‑brand activation assets and experiences aligned with global luxury standards.
• Support the On‑Premise Everyday Fundamentals program by equipping and inspiring the sales team to execute with excellence year‑round.
• Track, analyse and report on activation performance, providing insights and ROI measurement to inform future planning.
• Manage activation budgets with discipline, ensuring efficient allocation of A&P and strong financial governance.
• Partner with Australian brand teams to secure merchandise, creative assets and campaign materials for the New Zealand market.

Profile

We are looking for unique and amazing talent. Join us if you have…

• 3+ years’ experience in marketing, customer activation or trade marketing, ideally within FMCG, luxury or wine/spirits.
• A passion for creating exceptional customer experiences and a strong understanding of shopper and channel dynamics.
• Proven ability to manage multiple projects, agencies and stakeholders with precision and creativity.
• Strong commercial acumen, analytical capability and confidence working with budgets and ROI metrics.
• Excellent communication, influencing and relationship‑building skills, with the ability to partner closely with Sales and Key Accounts.
• A proactive, agile mindset with the ability to navigate ambiguity and deliver results in a fast‑paced environment.
• Alignment with our values of curiosity, integrity, collaboration and a commitment to excellence.

Additional Information

When you join Moët Hennessy…

• You embark on a career journey with the leaders of luxury wines, champagnes, and spirits, within the prestigious LVMH Group.
• You enter a world of possibility where career development opportunities across our 5 global regions and within the entire LVMH Group are unmatched.
• You join a passionate workforce within our internationally diverse and inclusive teams, exploring the rich heritage of our Maisons and shaping the next chapter of our story
• You discover our essential relationship with our terroirs and the soils that define our products. Through our Living Soils Living Together program, we are committed to regenerating soils, reducing climate impact, and empowering communities for a sustainable future.
• You will share in our passion for hosting, the art of living, and creating products that celebrate life’s most memorable milestones, always experienced through responsible tasting.

Ready for a world of possibilities? Discover Moët Hennessy today!