Customer Specialist

ASB Advice Centres (Branch Banking)

Two roles, one great team — join our Masterton Advice Centre as a Customer Specialist.

Here at ASB, the customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers — guided by our values of Care, Courage and Curiosity.

Te tūranga | The role

We have two awesome opportunities for Customer Specialist stars to join the friendly team within our Advice Centre based in Masterton.

As a Customer Specialist, you’ll be supporting customers with a broad range of banking queries and requests. With ASB’s innovative digital offerings, you’ll play a key role in educating and guiding customers through the banking solutions available to them.

We are recruiting for

• One full-time role – 40 hours per week, Monday to Friday
• One part-time role – 16 hours per week, working Monday and Tuesday

You’ll be busy serving customers each day across multiple channels, while also supporting the smooth day-to-day operations of the branch.

Ō pūkenga | About you

We’re looking for people who can build strong relationships, learn quickly and respond with confidence, and who are passionate about delivering memorable customer experiences.

Your ability to educate customers on our digital and self-service channels will be both rewarding and impactful. Confidence in learning our products and asking the right questions will help you tailor personalised solutions that truly meet customer needs.

He aha tāu e whiwhi ai | What’s in it for you:

This is an exciting opportunity to be at the forefront of our Advice Centre network, with the chance to grow your career in multiple directions across ASB.

You’ll be part of a fun, supportive and inclusive team, united as one, working together to accelerate progress for all New Zealanders.

You’ll also have access to:

• Competitive market salary
• A broad range of exclusive staff banking benefits
• Health, life and income protection insurance
• Strong professional development opportunities
• A dynamic and diverse team environment

Me pēhea te tono | How to apply?

For additional information please see the attached Position Description. To register your interest, please apply online.

Successful candidates will be required to complete pre-employment checks including (but not limited to): Police Check, Credit Check, AML Compliance, and verification of qualifications, which may include checks both in New Zealand and overseas.

Job details Reference # DD164537 Posted on 17 Jun 2026 Location(s) Masterton, Palmerston North Show all Expertise AML, Cashiers, Concierge, Customer Service / Sales, Customer Service Officer, Customer Service Specialist, Retail Banking, Sales Show all Work type(s) Full Time Application closes on 26 Jun 2026 23:59 .tas-button { display: inline-block; background: #263238; color: #fff; font-size: 12px; font-family: "Roboto", "Helvetica", "Arial"; text-transform: uppercase; margin: 10px 15px 10px 0; padding: 10px 15px; border-radius: 2px; text-decoration: none; font-weight: 300; border: none; outline: none; line-height: 100%; -webkit-transition: background 0.3s ease, color 0.3s ease; -moz-transition: background 0.3s ease, color 0.3s ease; transition: background 0.3s ease, color 0.3s ease; } .tas-button:hover, .tas-button:active { cursor: pointer; }