Principal Pega System Architect

This is a fantastic opportunity for an experienced Pega professional who has a passion for improvement and customer excellence to lead the team and help shape the strategy to achieve our vision.

Mō te Tūranga | About the Role

We sat down with our Head of Technology – Workflow Automation, and they let us know the following about the role.

What are the responsibilities for this role?

• Lead a team of Technical Product Owners for workflow technologies, and influence and inspire a team of Pega Lead System Architects (LSAs), Business Product Owners and Lead Business Architects (LBAs) combining management with subject matter expertise to guide and influence successful delivery and outcomes through the adoption of our strategy and best practices.
• Champion the creation of comprehensive solution blueprints, which include metrics that align with business objectives, architectural standards, and best practices, all aimed at driving strategic outcomes.
• Guide and enforce workflow technology governance, providing comprehensive expertise to ensure compliance with established policies, procedures, and standards, while actively managing their implementation and adherence.
• Craft and steward platform roadmaps, focusing on continuous improvement and innovation within the Pega architecture and technology stack to support strategic initiatives.
• Collaborate closely with delivery and demand management teams to understand business requirements and translate them into effective Pega solutions.

What is the team culture and environment like?

The team culture is dynamic, supportive, and focused on making the right decisions for customers, colleagues, and communities, with a strong emphasis on ethics, collaboration, and excellence in service delivery.

What is the most exciting thing about this opportunity?

This is the chance to be at the forefront of transforming the banking experience through technology. Leading the charge in implementing workflow automation tools and AI-driven self-service options presents a unique opportunity to significantly impact customer satisfaction and operational efficiency.

The role offers the satisfaction of seeing direct results from one's leadership in strategy and innovation, ultimately contributing to BNZ's goal of becoming the best bank for customers and colleagues alike. It's a role that combines passion, technology, and strategic vision to make a tangible difference in the banking sector.

What is the most challenging thing about this opportunity?

The most challenging aspect could be managing the balance between innovation and operational stability. As the leader driving the adoption of cutting-edge workflow automation tools and AI-driven self-service options, one must ensure that these technological advancements align with BNZ's existing systems and processes without disrupting service quality. Additionally, staying ahead of the rapidly evolving tech landscape while maintaining a customer-centric approach can be demanding. The role requires a visionary mindset that can anticipate future trends and challenges, and navigate through them to achieve the bank's strategic goals. Embracing these challenges would be integral to the success and satisfaction of the role.

What attributes will this person display in order to be successful in this role?

• Passion for Improvement and Customer Excellence: A strong desire to streamline processes and enhance customer satisfaction through workflow automation.
• Leadership Skills: The ability to lead a team effectively, ensuring awareness of responsibilities and expectations, managing team performance, providing recognition and feedback, and fostering team.
• Strategic Thinking: The capability to shape and drive the strategy to achieve BNZ's vision of simplifying processes and delivering faster customer satisfaction.
• Strong focus on Engineering best practise: Bringing together the strategic plan underpinned by sound Engineering and integration practices.

What specific tech skills would be beneficial?

Alongside your Pega certification(s) such as Pega Certified Lead System Architect or equivalent, you will have a proficiency in technology application development and support, with a focus on Pega Platform design and delivery experience. You will understand the balance between hands on development and ability to set up guidelines and governance and coach teams in what good looks like.

We also require the ability to understand the new features and future direction of workflow automation and how it might be applied at BNZ.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand