Senior Life and Disability Claims Adviser

About the Company

At MAS, we're here to protect what matters most in our Members' worlds - and to build lifelong relationships based on trust. We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation.

About the Role

This is a Permanent role based in Wellington, Auckland or Christchurch. We're looking for an experienced Senior Life and Disability Claims Adviser who brings sound judgement, empathy, and a collaborative mindset to a complex and rewarding role.

Responsibilities

• Managing a portfolio of life and disability claims end to end, with a primary focus on Disability Income claims
• Assessing new claims and making fair, well-reasoned entitlement decisions
• Managing claims through their full lifecycle, including ongoing assessment and resolution
• Working closely with Members, internal advisers and medical professionals to understand each situation fully
• Actively supporting rehabilitation and return-to-work outcomes where appropriate
• Keeping Members informed with clear, timely and empathetic communication
• Maintaining accurate documentation
• Contributing to team discussions, knowledge sharing and continuous improvement

Qualifications

A background in insurance, health, ACC or a related field.

Required Skills

• Strong experience in Life and/or Disability Income claims management
• Confidence managing complex or long-duration claims from end to end
• Strong capability in financial assessments and determining claim entitlements
• Sound judgement and the ability to make balanced, well-reasoned decisions in line with policy wording and consistent application of terms
• A genuine empathy for Members and the ability to navigate sensitive situations
• Strong communication skills and the ability to build trusted relationships
• Experience working with medical professionals, advisers or rehabilitation providers
• A proven ability to support and mentor others in the team, contributing to capability uplift and knowledge sharing

We'd ideally love to see someone at a senior level, but we're also open to strong intermediate candidates ready to step up.

Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver.

At MAS, you'll join a team that's motivated to make a difference, focused on delivering high quality outcomes for our Members, and supportive, inclusive and committed to helping each other succeed.