Conduct and Customer Outcomes Lead

At ASB, we’re focused on helping our customers get one step ahead. We’re looking for a senior leader to join our Personal Banking Risk team, focused on conduct risk and ensuring strong customer outcomes.

Te Tūranga | The role

This role partners closely with senior leaders to ensure conduct risk is well understood and embedded into customer-facing processes. You’ll provide advice, guidance and challenge, helping shape how we deliver fair outcomes for customers. You’ll also play a key role in setting direction, influencing decision making, and lifting capability across the business.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

• Deep understanding of conduct risk and regulatory obligations
• Experience working in customer-facing environments with a focus on outcomes
• Strong leadership capability, including leading people and influencing senior stakeholders
• Ability to set direction and contribute to strategic thinking
• Strong communication skills, with the ability to translate risk concepts into plain language
• Experience working across complex environments and engaging widely across the business
• Passion for delivering fair and consistent customer outcomes

Te mahi ki ASB | Working for ASB:

At ASB, our values guide how we work and how we show up for our people, customers, and communities:

• Kia Manaaki | Care – We put people at the heart of what we do and support each other to succeed
• Kia Māia | Courage – We speak up, challenge when needed, and take accountability
• Kia Mahira | Curiosity – We stay open, ask questions, and look for better ways forward

In This Team, You’ll Be Part Of a Function That’s Evolving, With a Real Focus On Growing Capability, Strengthening Controls, And Making a Meaningful Impact Across Personal Banking. You'll Also Have Access To The Following

• Career growth through training, mentoring and internal opportunities
• Health & wellbeing support including Southern Cross Wellbeing One
• Meaningful benefits like discounted banking, insurance, and parental leave top-up

Me pēhea te tono | How to apply?

Apply online with your CV and brief cover letter letting us know what’s drawn you to the opportunity and any experience you feel is most relevant to the role.

Successful candidates will be required to undertake pre-employment checks, which may include Police Check, Credit Check, AML Compliance, and verification of qualifications (NZ and overseas where relevant).