Senior Digital Delivery Manager

ABOUT JOURNEY

We’ve been solving problems for clients since 2001. Based in London and Auckland, we are a studio of multi-disciplinary designers, strategists and tech-enthusiasts balancing the precision of technology with the art of human connection. Whether crafting customer experiences, designing digital touchpoints, or implementing AI solutions, we believe in elevating the customer experience.

We love what we do, and we do it well. We look after each other and have fun together. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time. We don't work like traditional agencies. No slow communication chains. You work directly with the people who make decisions.

Our values aren't just wall art. Learn Why means we're curious before we're clever. Never Settle means we ask how to level things up. Be a Radiator means bringing the right energy at the right moment. Be Prepared means knowing your craft inside out. Getting naked (keeping your clothes on, but taking your pride off) means honest conversations, difficult feedback when needed, and no extra corporate layers.

ABOUT THE ROLE

Level: Senior

Location: Hobsonville Point, Auckland.

Duration: Permanent, full-time (guaranteed 40 hours/wk minimum).

Work-from-home

Optional for two days per week (Tuesdays and Thursdays).

You must have relevant digital agency or tech delivery experience to be considered for this role.

For this role you must have the legal right to live and work in New Zealand and be based in Auckland, New Zealand. We will not be recruiting from overseas for this role, and you will not be able to work from outside of Auckland or offshore.

YOUR MISSION

At Journey, delivery is the engine that makes everything possible, and you are the person who keeps that engine running at a world-class level.

As a Senior Delivery Manager, you will lead complex, technical digital projects end-to-end. You bring structure to ambiguity, translate ideas into action and keep teams operating with clarity, pace and confidence. You are deeply invested in how things work - from understanding projects at a technical level to connecting delivery decisions with client strategy and business outcomes.

You think ahead, you connect dots others miss, and you elevate every project you touch. This is a role for someone who wants to influence, shape, build, solve, partner and drive - not just manage tasks.

WHAT YOUR WORK LOOKS LIKE

Leading delivery with discipline and clarity

You run delivery end-to-end, guiding projects through Agile and Waterfall with confidence. You lead project kick-offs, stand-ups, sprint planning, sprint refinement, client WIPs, demos and retros - keeping the team aligned, unblocked and moving with pace. You write clear user stories, build robust project plans, and keep documentation and communication efficient, organised and transparent.

You take full ownership of the essential elements that keep projects moving with clarity and confidence. This includes:

• Leading and managing all client and project communication, ensuring information is timely, accurate and transparent.
• Running all project kick-off meetings (internal and client-facing), setting expectations, establishing ways of working, and creating alignment from day one.
• Owning the project budget, timeline and deliverables, maintaining oversight throughout the lifecycle and ensuring commitments and deliverables are met.

Shaping solutions and driving technical delivery

You work closely with designers, strategists, developers and QA teams to deliver digital products - custom websites, mobile apps, platform enhancements and integrations.

You ask the right questions to deeply understand the technical approach, how the work fits together, and what’s needed to deliver it - enabling you to guide clients clearly and keep delivery on track.

Owning scope, documentation and the delivery process

You confidently scope projects of all sizes, create detailed SOWs, and build clear delivery plans. You manage timelines, budgets, risks and dependencies throughout the full project lifecycle - balancing ambition with practicality and keeping documentation crisp and complete.

Driving meetings, workshops and alignment

You run workshops, requirement sessions and client meetings with confidence. You present deliverables, prepare clear agendas, bring the right people together, and ensure everyone understands what’s needed and what happens next.

Being the trusted partner for clients and teams

You build strong client relationships, guide conversations, anticipate issues and keep stakeholders fully informed- even when the news is difficult. You work closely with strategy leads to align on business context, opportunities and strategic direction.

Running the commercial engine of the project

You maintain a clear view of project budgets and profitability across all your projects, prepare financial reports, and take ownership of commercial health from kick-off to close. You identify risks early, manage resources proactively, and make decisions that protect both momentum and outcomes. You're comfortable having commercial conversations with clients, know when to flag a scope conversation, and spot opportunities to deepen relationships and grow the work where it makes sense.

Improving how we work, not just what we deliver

You continuously refine delivery processes, manage scope creep, and look for smarter ways to work. You explore AI and automation to lift efficiency across planning, communication, QA and documentation. You actively share what you learn, champion better ways of working across the delivery team, and contribute to how Journey evolves its practice over time.

Raising the standard of how we work together

You motivate and support the team, lifting the standard of how we operate together. You bring calm, clarity and positivity - especially when things are complex - and help co-create an environment where people can do their best work.

ABOUT YOU

You’re a strong operator with a strategic mind. A calm presence with high ownership. Someone who thrives in complexity, enjoys solving problems, and cares deeply about getting things right.

You are:

• A clear, confident communicator - able to build trust quickly, navigate tough conversations, and maintain strong stakeholder relationships.
• Calm under pressure - you deal well with fast pace and high stakes, stay composed when things get busy, create steadiness for the team, and power through the tough times with resilience and positivity.
• Wide-lens and strategic - you see how each decision shapes your project, your clients and the team around you. You anticipate downstream effects and manage delivery in a way that keeps everything aligned and moving smoothly.
• Technically curious and proactive - you understand projects at a technical level and take initiative to solve problems early.
• Exceptionally organised and detail-focused - you keep projects structured, documentation clean, and multiple workstreams moving smoothly.
• A positive, adaptable leader - you bring energy, clarity and motivation, adjusting your style to support different team dynamics.
• Strategic in how you run delivery - you define clear objectives, manage milestones confidently, and always think two steps ahead.
• Customer-focused and commercially aware - you balance client needs with delivery realities and spot opportunities to add value.
• Motivated by improvement - always looking for smarter, more efficient ways of working, including using AI and automation.

ESSENTIAL EXPERIENCE

• Seasoned digital delivery experience. You bring 5+ years in a digital agency or tech environment leading complex digital projects as a Senior Delivery Manager, Senior Digital PM or Senior Producer. You’re confident running both Scrum and Waterfall and know how to flex the approach to match the work.
• Confident Agile leadership. You have experience leading Agile ceremonies (Sprint Planning, Retrospectives, Daily Stand-ups) and are comfortable running them with senior stakeholders in the room.
• Strong technical understanding and delivery leadership. You have hands-on experience delivering digital products end-to-end - CMS platforms, mobile apps, web applications, integrations and multi-disciplinary builds. You’re comfortable working with developers, understanding technical requirements, and guiding teams through planning, build, testing and release.
• Strategic insight and commercial confidence. You have a solid grasp of digital best practice across design, usability, development and project management. You can manage tight timelines, strict budgets, shifting priorities and stakeholder expectations - ensuring projects stay on track, profitable, and impactful.
• AI and emerging technologies. You’ve had practical experience with, or have a strong curiosity about, AI and emerging technologies and are happy to practically support our team as we work in these areas.