Senior Commercial Insurance Adviser

About the Company

We're a New Zealand-owned insurance and investment company with a difference. As a mutual we're owned by our Members and we make meaningful contributions to our community through our charitable foundation. We're a small company where you get to make a big impact. At MAS you'll join a team that's more than just an insurance provider - we're a Member-owned mutual, and everything we do is about making a real difference for the people we serve. Here's what you can expect when you join our team:

• You'll be motivated by purpose, knowing your work has a real impact on our Members and their communities
• You'll be part of a team that's ambitious and driven - we're here to achieve great things and shape the future of our mutual together
• Our values guide everything we do: Make a Difference, In It Together, Own It, Do It
• You'll be supported in a genuinely inclusive environment where your ideas, strengths and individuality are celebrated
• And we'll take care of you too - with great benefits including Health and Life Insurance, plus 6% KiwiSaver contribution and Income Protection Insurance

About the Role

We're looking for a Senior Commercial Insurance Adviser to join our growing team and help us support our Members with trusted advice, tailored insurance solutions, and strong, lasting relationships. In this key role, you'll provide timely, professional guidance to our Members throughout the full lifecycle of their Commercial Insurance policies, ensuring they have the right cover to protect their businesses and assets. This is a permanent position and is based in Auckland. This opportunity is perfect for someone who is self-driven, a collaborative team player, and prides themselves on being well organised, with a sharp eye for detail and a natural ability to build rapport across all levels. Resilience and professionalism are essential, along with a genuine commitment to delivering excellent service. If you have a background in commercial fire and general insurance, we'd love to hear from you.

Responsibilities

• Supporting Members with end-to-end insurance servicing - from quoting new business to renewals and everything in between
• Helping meet growth and suitability targets, both individually and as part of the team
• Reviewing current Member policies and offering expert advice to ensure they have the right protection in place
• Assessing and accepting policies within your authority, and escalating risks when needed
• Preparing and planning renewal strategies to meet Members' changing needs
• Working closely with Members to provide ongoing support and updates to their insurance cover
• Collaborating with our Senior Life and Disability advisers to ensure a seamless Member experience
• Partnering with our Claims team to support Members through the claims process when required
• Managing referrals and internal processes to keep everything running smoothly

Qualifications

You'll need to either hold (or be willing to obtain) a Level 5 version 2 qualification, specialising in fire and general insurance.

Required Skills

• A Member-focused approach, with strong relationship-building skills and solid knowledge of insurance products and local markets
• Proven experience in a commercial fire and general insurance sales or service role
• Ideally, 3-5 years' commercial experience
• Underwriting and risk management know-how will be a real advantage
• A strong grasp of insurance policy wordings and how they relate to customer risk and protection
• Confident working with others, your ability to build relationships both internally and externally is essential
• Capable of managing a large book of SME policies, staying organised, managing your time well, and delivering on plan
• Comfortable presenting to policyholders and small groups, with clear communication skills