Night Shift Support Workers

• Full Time
• Application Closes 16 Jul 2026
• Auckland - Auckland
• Community and Social Service Specialist

Night Shift Support Worker - Kaimahi Tautoko Mahi Pō

About The Role

The purpose of the Night Shift role at James Liston Hostel is to oversee the safety, security and welfare of staff, residents, and the building during the night outside office hours.

Night Shift workers do not carry a caseload but are responsible for being aware of the individual needs of residents and their Support Plans, Safety and Risk Management Plans, and upholding relationships which are consistent with services provided throughout the day.

We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.

This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland City Mission.

What You Will Be Doing

• Provide support for residents and staff during the overnight shift at James Liston Hostel.
• Utilise the case management system & provide person centred care that has the Tāiki principles at its core.
• Ensure case notes are accurate, up to date and professional and are entered into Recordbase within 24 hours.
• Ensure that all incidents are reported as per the Incident Management Procedure and are recorded accurately.
• Confidence to manage fire evacuations as appropriate with calm but assertive direction for residents.

What We Are Looking For

• Experience of work in the sector with a focus on client engagement in the field of homelessness, mental health and addiction and residential care.
• Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
• Previous experience of night shift work.
• Ability to de-escalate situations that could potentially become incidents and manage own emotional regulation throughout.
• First Aid competent and certificated.

We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.

What We Offer

• Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
• Access to EAP & external supervision.
• “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
• Tangihanga leave.
• Access to sick leave from your 1st day of employment.
• Ongoing training and development.
• Staff discounts at Auckland City Mission Op Shops and Pharmacy.
• Access to low cost, fresh produce through the Mission Grocer.
• Convenient access to public transport and discounted parking options.
• Opportunities for career progression within the Mission.

About The Organisation

Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.

With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.

We believe in people, collective responsibility, and hope - and invite those who share our values to join us.

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