Lead Engineer - Customer Relationship Ecosystem

• Auckland/Wellington based opportunity
• Staff banking discounts, flexible working options, additional wellbeing leave and more!
• Fixed Term Contract role - 24 Months

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

At Kiwibank, we’re on a mission to make Kiwi better off by reimagining how we connect with and support our customers. As our Lead Engineer within the Customer Relationship Ecosystem, you’ll play a critical role in shaping the platforms and experiences that underpin those connections, with a strong focus on Salesforce and its extended ecosystem.

• This is a senior, hands-on technical leadership role where you’ll contribute to end-to-end design across Salesforce platforms including Financial Services Cloud, Service Cloud, Data 360 and Experience Cloud. You’ll work across a hybrid environment, integrating Salesforce with .NET services, APIs and core banking platforms, ensuring scalable, secure and high-performing solutions that meet the needs of our customers and our business.
• You’ll also be a key voice in engineering excellence, setting standards, guiding architectural decisions, and mentoring engineers across squads. Working closely with Product Managers, Architects and Delivery Leads, you’ll help shape outcomes while ensuring delivery is robust, well-governed and aligned to enterprise standards.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

Key skills and experience we’re looking for:

• Solid experience leading Salesforce engineering solutions across FSC, Service Cloud or similar platforms
• Deep technical expertise across Apex, Lightning Web Components (LWC), Flows and Salesforce configuration
• Proven ability to design and deliver integration patterns across APIs, middleware, and external platforms (for example .NET or core banking systems)
• Experience defining engineering standards, best practices and driving quality through code reviews and design oversight
• Strong understanding of DevOps practices including CI/CD, source control and deployment strategies
• Ability to lead and mentor engineers while fostering a culture of continuous improvement and knowledge sharing
• Confidence managing technical risks, resolving complex issues and contributing to architectural decisions

Bonus:

• Experience working across hybrid environments combining Salesforce with Azure or other cloud platforms
• Exposure to API-led and event-driven architecture patterns
• Experience supporting large-scale platform transformations or legacy-modern coexistence strategies
• Familiarity working within regulated environments (financial services or similar)

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work.

Our great range of benefits include discounted banking and an incredible package for new parents.

We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick. We are also an accredited

Living Wage employer.

Tono mai | Apply Now! We will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time. Applications close Tuesday 30th June midday.

Please note: Due to a high volume of applications, there may be a delay in our response. Thank you for your patience.

Recruitment agencies: We're not seeking support at this stage.

At Kiwibank we are all about making Kiwi better off