Senior Business Analyst - Everyday Banking

• Shape enterprise transformation while directly influencing customer and kaimahi experience
• Build strong relationships to enable impactful delivery and deepen your expertise in financial crime
• Fixed term until the end of February 2027 based in Wellington or Auckland

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

At Kiwibank, purpose and performance go hand in hand. As a Senior Business Analyst in our Transformation Office, you will help turn strategy into outcomes that make a real difference for Kiwi. You will work in an environment that values wellbeing, flexibility, and growth. Here, your thinking shapes better experiences for customers and colleagues, and your contribution supports our purpose of Kiwi making Kiwi better off.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Join a high-impact transformation that’s reshaping how we protect our customers.

We’re replacing our fraud incident management tooling with a modern, end-to-end solution that improves how we respond to fraud, scams, and disputes delivering faster, more consistent outcomes when it matters most.

Now in the design phase, this work goes beyond technology. It’s about rethinking and automating processes, streamlining workflows, and lifting the customer and kaimahi experience.

You’ll be part of an agile, iterative delivery journey bringing new capabilities to life in increments, learning as we go, and continuously improving how we prevent and respond to fraud.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters.

For this role we’re looking for a senior business analyst who brings confidence, curiosity, and leadership to complex change. We would love to hear from you if you have experience in the following:

• Strong experience capturing and translating business and functional requirements into clear, actionable outcomes
• Ability to design and optimise workflows, with a focus on improving both customer journeys and kaimahi experience
• Proven experience in financial crime or risk-related environments
• Skilled in simplifying, standardising, and improving business processes
• Experience designing and supporting effective workflow and process management
• Confident working with data, including reporting and improving data quality
• Strong stakeholder engagement skills, able to quickly build trust and influence across teams
• A critical thinker who is proactive, collaborative, and comfortable working with autonomy
• Familiarity with ServiceNow or comparable platform desirable

You do not need to tick every box here to be considered! Above all we’re looking for a collaborative senior business analyst who is motivated by impact, quality outcomes, and continuous improvement.

Tono mai |Apply Now - Applications close on Sunday 28th June. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description: Senior Business Analyst

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work, this is Kiwibank. A place where you can belong and thrive, we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too.