Travel Consultant

JMD Enterprises (2016) Ltd Trading as Travel Links NZ, Auckland

We are seeking an experienced and customer-focused Travel Consultant to join our growing team. The successful candidate will assist clients in planning and booking domestic and international travel arrangements while providing exceptional customer service.

Location: Auckland, New Zealand

Employment Type: Full-Time, Permanent- 30 to 40 hours per week

pay starts from $33 per hour

Key Responsibilities

• Consult with clients to understand their travel requirements and preferences.
• Research, plan, and book flights, accommodation, tours, cruises, transport, and travel insurance.
• Prepare travel itineraries and provide destination information.
• Process reservations, amendments, cancellations, and payments.
• Maintain accurate customer records and booking documentation.
• Resolve travel-related issues and provide ongoing customer support.
• Develop and maintain strong relationships with clients and travel suppliers.
• Stay informed about travel industry trends, airline policies, visa requirements, and travel regulations.

Skills and Experience Required

• At least 2 years of relevant experience as a Travel Consultant, Travel Adviser, or similar role; or a relevant qualification level 4 or any Bachelor degree may substitute for work experience.
• Strong knowledge of travel booking systems and reservation procedures would be advantageous.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office and travel reservation software would be advantageous.