Senior Business Analyst

Auckland | Permanent

At ASB, we’re focused on helping our customers improve their financial wellbeing. To do that well, we need People systems and services that are simple, intuitive, and built around real user needs.

We’re looking for a People Systems Experience Specialist to shape how work enters, is prioritised, and delivered across People Systems - ensuring everything we do is grounded in great user experience and clear outcomes.

Te tūranga | The role

This role sits at the heart of how work flows into People Systems & Analytics.

You’ll act as the single point of entry for demand, working with stakeholders to shape requirements that are clear, well-formed, and aligned to both user experience and business priorities.

You’ll bring an experience-led lens to delivery - ensuring solutions are simple, usable, and avoid unnecessary complexity or rework.

Ngā kawenga | What you’ll be doing

• Act as the entry point for all work into People Systems and Analytics, ensuring demand is visible and well understood
• Work with stakeholders to shape and refine requirements into clear, experience-led outcomes
• Translate business needs into well-defined requirements grounded in user experience and service context
• Partner with Service Delivery teams to incorporate frontline insights, behaviours, and pain points
• Challenge and refine requests to ensure problems are clearly defined and aligned to People priorities
• Ensure work entering delivery meets agreed standards of clarity, readiness, and feasibility
• Create and maintain a clear, visible delivery pipeline aligned to strategic and operational priorities
• Support prioritisation planning, balancing strategic initiatives, risk, compliance and BAU demand
• Partner with system and delivery teams to ensure solutions reflect user needs and avoid unnecessary complexity
• Proactively challenge or redirect work that risks degrading user experience or service sustainability

Ō pūkenga | What you’ll bring

We’re looking for someone who combines strong stakeholder engagement, systems thinking and a passion for user experience:

• Experience shaping requirements in People, HR or service-based environments
• Strong understanding of user experience and service design principles
• Ability to translate stakeholder needs into clear, usable and well-defined requirements
• Experience building and managing delivery pipelines and prioritisation frameworks
• Strong judgement and decision-making in ambiguous environments
• Confidence to challenge constructively and influence without direct authority
• Systems thinking, with the ability to understand end-to-end impacts across services and platforms

Why this role matters

This Role Plays a Key Part In Ensuring

• Work entering People Systems and Analytics is clear, user-centred and well formed
• User experience drives requirements and design decisions
• Delivery is prioritised, balanced and sustainable across strategic and BAU work
• Change is simple, intuitive, and reduces rework and change fatigue

Why join us?

At ASB, you’ll be part of a team that:

• Lives our values of Care, Courage and Curiosity every day
• Is focused on improving experiences for our people
• Works collaboratively across People, Technology and Delivery
• Encourages challenge, innovation and continuous improvement

Me pēhea te tono | How to apply

If you’re passionate about shaping better experiences and want to influence how work is prioritised and delivered across People Systems and Analytics, we’d love to hear from you.

Apply now and help us create simpler, more intuitive experiences for our people at ASB.