Car Rental Agency Manager

HAO CAR RENTALS LIMITED operates a growing vehicle rental business and requires experienced management personnel to oversee daily operations, customer service, fleet management, staff supervision, and business development activities.

Location ： Queenstown Otaga

Type ：Full time, Permanent

Hourly rate: $35- $45

Work hours: Minimum 30 hours /week Maximum 50 hours /week

Monday to Sunday

Key Responsibilities

• Plan, organise, direct and coordinate the daily operations of the vehicle rental business to ensure efficient and profitable performance.

• Organise the purchase, maintenance, registration, servicing and utilisation of rental vehicles and associated equipment.

• Liaise with customers to determine vehicle hire requirements and provide advice regarding vehicle types, hire rates, rental terms and obligations.

• Receive and manage bookings and rental orders, ensuring vehicles are allocated and available to meet customer requirements.

• Arrange and coordinate the collection, delivery and movement of rental vehicles as required.

• Develop and implement sales and marketing initiatives to increase vehicle hire revenue and expand the customer base.

• Build and maintain strong customer relationships, respond to enquiries, and resolve customer complaints in a professional and timely manner.

• Ensure vehicles are maintained in a safe, clean and roadworthy condition and comply with all registration, licensing and regulatory requirements.

• Manage financial and administrative functions, including rental agreements, payments, budgeting, business records and operational reporting.

• Recruit, train, supervise and support staff, including allocating duties, monitoring performance and coordinating work schedules.

• Ensure compliance with all relevant legislation, company policies, occupational health and safety requirements and industry standards.

• Monitor business performance and identify opportunities to improve operational efficiency, customer service and profitability.

• Prepare operational reports, business records and management information as required.

• Undertake other management duties as reasonably required to support the successful operation of the business.

Requirements

• At least 2 years work experience in the same industry or Bachelor degree in any field
• Good communication skills
• Strong leadership and people management skills, with the ability to supervise and motivate staff effectively.
• Excellent customer service, communication, and relationship management skills.
• Strong organisational, problem-solving, and decision-making abilities.
• Ability to manage daily operations, vehicle fleet activities, bookings, and administrative functions in a fast-paced environment.
• Sound understanding of health and safety requirements and regulatory compliance.
• Reliable, responsible, and able to work flexible hours, including weekends and public holidays when required.

If you are a motivated and customer-focused professional with strong leadership skills and experience in vehicle rental or business operations, we would love to hear from you. Apply now and join our growing team in Queenstown.