Service Manager

We are a leading cleaning services and Motor vehicle washing or cleaning service provider, delivering high quality, reliable cleaning solutions to our clients. we seek a proactive Service Manager to lead operations, maintain service standards, and build lasting relationships with clients and staff in Christchurch, Canterbury. it is a full time position with minimum 30 hours per week, paid between 30$-35$

Key responsibilities

• Oversee day to day operations and customer service delivery.

• Monitor service levels, quality standards, response metrics, and ensure

continuous improvement in customer satisfaction.

• Handle escalated customer complaints or disputes personally; ensure they're

resolved efficiently and professionally.

• Develop, implement and review customer service policies, procedures and

After sales service programs

• Schedule and roster staff, manage attendance, and ensure operational coverage.

• Ensure staff and service delivery complies with NZ Health & Safety regulations.

• Train, coach, and supervise staff, conduct inductions, safety briefings, and

performance reviews

• Identify opportunities for training and process optimisation.

• Foster a positive work culture focused on service excellence, teamwork, and

professional development

Qualifications & Experience

Tertiary qualification at Level 4 or above or in management, finances or any

relevant area of study Or at least 2 years relevant work experience may substitute for a formal qualification

• Leadership experience, Interpersonal, communication, and problem solving skills

• Competent with Microsoft Office and customer service systems

• Organisational, scheduling, time management and coaching capabilities