Customer Specialist

This is an Expression of Interest (EOI) for upcoming Customer Specialist opportunities across Tāmaki Makaurau branches.

Roles arise regularly and applications will be reviewed on a rolling basis over the next 6 months.

Te mahi ki ASB | Working for ASB

We really love working here, and we think you will too.

Our purpose is to accelerate progress for all New Zealanders, it's the 'why' behind everything we do at ASB. We're proud to come to work every day knowing that 'whatever life looks like for you, we'll help you get one step ahead'.

Being a part of the ASB team means playing a vital role in making a real difference in the lives of our customers, communities, the environment, and the Aotearoa economy. We are always ready to welcome new people to our team of all backgrounds, ages, and experience.

Ō pūkenga | About you

As a Customer Specialist with ASB, you’ll have the opportunity to walk alongside our customers and their whānau, supporting them with their everyday banking needs in a way that is respectful, warm, and empowering. You’ll take the time to build genuine relationships, listen deeply to what matters most, and guide customers toward the right solutions for them — including introducing digital and self-service options in a way that feels clear, supportive, and confidence-building.

By bringing curiosity, care, courage and a willingness to keep learning, you’ll ask thoughtful questions and offer personalised guidance that reflects each customer’s aspirations, circumstances, and values. Your approach will help ensure customers feel understood, supported, and confident in the choices they make.

This role is an important part of how ASB brings manaakitanga to life. Whether you’re supporting customers over the phone in our Contact Centre (Direct Channels) or welcoming them kanohi-ki-te-kanohi (in person) in an Advice Centre (Branch), you’ll be part of a team that values whanaungatanga, diversity, and strong community connections. Together, you’ll help create meaningful experiences that build trust, uphold dignity, and make a positive difference for our customers, every day.

Being a Customer Specialist with ASB

Ō pūkenga | About you

At ASB, our customers and their whānau sit at the heart of everything we do. If you enjoy connecting with people from all walks of life and take pride in offering thoughtful, personalised support, this could be a role where you truly thrive. You’re someone who brings warmth, curiosity, and care to each interaction, and you enjoy finding practical solutions that make things easier for others.

You’ll Bring

• Experience in customer-focused environments such as retail, hospitality, call centres, education, reception, or similar roles, where building relationships and supporting people is key
• A strong eye for detail, with the ability to balance multiple tasks while maintaining quality and care
• Clear, respectful communication skills, both written and verbal
• A calm, solution-focused approach, with the confidence to seek the right information to support customers well
• Self-motivation and resilience, enabling you to stay positive and focused in a fast-moving environment
• A genuine willingness to work collaboratively, contributing to a supportive and inclusive team

What's In It For You

• Exclusive Staff and Banking Benefits
• Life, Car, Home, and Contents Insurance discount
• Health, Group Life and Income Protection Insurance
• Access to special deals from our suppliers and business customers
• Everyday banking account discounts and waived fees
• Opportunities to give back with charitable donations that ASB can match
• Enhanced Parental, Volunteer, and Long Service Leave
• Special leave if you're representing New Zealand in sports
• ASB community networks that work on promoting key aspects of Diversity Inclusion and Belonging
• Practical, hands-on training to build confidence and capability
• A variety of career paths across the bank
• Please note: Some of the benefits and discounts are available to permanent employees only

Our Values

Living our values is integral to achieving our purpose. They are who we are, and we are proud of them.

Our values of Care, Courage and Curiosity reflect what is great about ASB and how we work together. They guide our interactions with each other, as well as with our customers and communities.

Me pēhea te tono | How do I apply?

Click "Apply Now" to register your interest in becoming a Customer Specialist with ASB

As part of your registration, you'll be asked to record a short voice response so we can get a sense of who you are and your communication style. Once you’ve completed your registration and we have confirmed that you meet the requirements, you will become part of our ASB Customer Specialist pool. What this means is that if a job becomes available that meets your selected preferences we will reach out to you.

Whether you're based in Central, West, East, South, or North Auckland - you only need to apply once to be considered for multiple opportunities! ASB has Contact Centre and Advice Centre locations across Aotearoa so please ensure your desired location and work-type are accurately reflected. You may not hear from us straight away if your desired location and work-type don't have immediate positions available, but we will be in touch to give you an update as soon as we can.

Important Things to Note

• Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to, Police Check, Credit Check, AML Compliance.
• You can withdraw your interest at any time through the ASB Careers portal.
• We are only able to accept interest from those currently eligible to work in New Zealand.