Operations Specialist - Strategic Projects

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

At ASB, our purpose is to help our customers get one step ahead. Within Enterprise Operations, we play a critical role in delivering great customer outcomes by continuously improving how we work, strengthening our risk environment, and ensuring operational excellence across the bank.

We’re looking for an Operations Specialist to join our high-performing team on a 12-Month Fixed Term — a great opportunity for someone early in their project or change career who is keen to build their experience while contributing to meaningful initiatives across Operations.

Mō te Tūranga | About the role

This is a dynamic, delivery-focused role where you’ll support and contribute to operational initiatives that improve how we work, enhance customer outcomes, and strengthen our systems and processes.

You’ll work closely with stakeholders across the business, helping coordinate and deliver initiatives, support system and process changes, and ensure outcomes are effectively embedded into business-as-usual.

This role offers exposure to complex operational environments and end-to-end processes, making it an ideal stepping stone into project delivery, continuous improvement, or transformation pathways.

Key Responsibilities Include

• Supporting the delivery of operational initiatives and change activity across Enterprise Operations
• Coordinating and tracking progress of projects, ensuring key milestones and outcomes are met
• Partnering with stakeholders to support process improvements, system changes, and implementation activities
• Assisting with high-level and detailed business requirements
• Assisting with testing (UAT), rollout, and embedding of new or enhanced capabilities
• Gathering insights and using data to support decision-making and track outcomes
• Managing risks, ensuring strong controls and alignment with policy and regulatory requirements
• Contributing ideas and continuous improvement opportunities to enhance customer and operational outcomes
• Supporting effective communication and engagement across stakeholders

Ō Pūmanawa | About you

You’ll be someone who is curious, proactive, and keen to grow your career in operations or project delivery. You enjoy working in a fast-paced environment, collaborating with others, and getting things done.

Ideally, You’ll Bring

• 2–5 years’ experience in operations, project coordination, or a similar environment
• Exposure to banking, financial services, or product/process-focused roles (highly advantageous)
• Strong organisational skills and ability to manage competing priorities
• A proactive mindset with the confidence to take ownership and follow through on outcomes
• Good problem-solving skills and a willingness to learn and apply new approaches
• Strong stakeholder engagement and communication skills
• Attention to detail and a focus on quality and risk awareness
• An interest in continuous improvement, change, or project delivery

Experience working with customer-facing products e.g. cards or payment-related processes will be highly regarded.

He aha tā mātou | What can we offer

Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day. Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.

The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.

Me pēhea te tona | How to apply?

We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply. What matters most is you bring your unique strengths and enthusiasm to the team.

To be considered, all applications need to go through our online career channels and will be treated with confidentiality. Check out the position description to find out more.

We appreciate the time and effort you put into applying and will keep you updated throughout the process.