Tenancy Relationship Manager

• Full-time permanent position available!
• This role will be based in Auckland.
• Competitive salary, including a work vehicle and carpark.

Mō te tūnga | About the role

Join us as a dedicated Tenancy Relationship Manager and play an important role in supporting a diverse portfolio of community and disability-focused housing.

In this rewarding role, you will be the key point of contact for tenants and their whānau, building trusted relationships and providing responsive, respectful, and inclusive tenancy support.

By placing people at the heart of everything you do, you will help tenant’s feel safe, secure, connected, and empowered to thrive in their homes and communities.

You will manage tenancy matters with care, with a strong focus on delivering positive tenant experiences. Alongside day-to-day tenancy management, you will actively contribute to community connection and tenant wellbeing, ensure properties are well maintained, oversee tenancy finalisation processes, and take an early intervention approach to supporting sustainable debt management.

Ngā pūmanawatanga ōu | What you will bring

• Previous experience in residential tenancy management, including knowledge of relevant laws and regulations.
• Proficiency in record-keeping, accounts management, and report generation, with a preference for experience in Microsoft Excel, Word, and Outlook.
• An exceptional relationship builder and communicator, skilled at actively listening with empathy and clarity, and capable of adapting communication styles to suit a diversity of people. Proficient in conflict resolution and highly effective in fostering trust and rapport.
• Demonstrates a strong commitment to and understanding of the principles of Te Tiriti o Waitangi and Te Ao Māori
• Excellent time management and organisational abilities for task prioritization, meeting deadlines, and managing multiple responsibilities.
• Ability to work autonomously, meticulously follow established processes, and effectively handle pressure situations.
• Possession of a clean, current full driver's license.

Nōu te rourou | What's in it for you?

• Opportunity to make a meaningful impact on the lives of tenants and their families.
• A supportive work environment where your contributions are valued.
• Competitive salary and benefits package.
• Professional development opportunities to enhance your skills and advance your career.
• Join a dynamic team dedicated to creating positive change within communities.

Mō mātou | About us

Accessible Properties is one of the largest non-governments, registered social and disability housing providers in Aotearoa, New Zealand, currently managing more than 2,700 properties throughout the country.

We're committed to growing so we can provide more New Zealanders warm, dry, safe, and accessible homes, giving them and the foundation from which they can fully participate in society. This brings enormous benefits for residents and their whānau, as well as for property owners and the wider community. We are a profit-for-purpose, charitable organisation, wholly owned by the IHC Group which has been in housing for more than 60 years.

Me pēhea te tuku tono | How to Apply

Applications will be reviewed as they are received, and the vacancy may close earlier if a suitable candidate is found.

Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email ***email_hidden***.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.