Assistant Operations Manager
Auckland Airport
Assistant Operations Manager - Mānawa Bay
- Full-time Permanent position
- Supportive team environment
- Extremely high standards in sustainability practices
About the role
Due to an internal promotion, we are now looking for our next new superstar as the Assistant Operations Manager at Mānawa Bay. Please note that this role will be offered with the title of Assistant Facilities Manager to the successful candidate.
The Assistant Operations Manager is a hands-on, and onsite role to ensure the smooth and efficient operation in a dynamic environment.
Working closely with the Facilities Manager and the Centre Management Team you will be responding promptly to unexpected issues relating to all facilities management matters, analyse and identify solutions, including implementing corrective actions in a timely manner.
As the Assistant Operations Manager, you will be required to have a solution focused mindset, show initiative, and accountability in ensuring that Mānawa Bay achieves day to day operational excellence, ensuring a safe, clean and functional environment for retail tenants and visitors.
This is a full-time, onsite permanent position working Thursday to Sunday. Availability after hours for emergencies and urgent matters is a standard requirement of this role.
Your key responsibilities are:
- Assist and manage the day-to-day soft services operations (including cleaning, waste management and security)
- Lead and champion the waste management strategy and implementation of regular waste audit
- Assist and maintain the relevant facility systems (including HVAC, electrical, plumbing, access control, carparking system, and fire protection), monitor system performance, identify potential issues, and implement corrective solutions
- Coordinate contractor activities to minimise disruption to the shopping experience by clear communication with all stakeholders
- Manage relationships with external contractors and ensure that work completed within the shopping centre is compliant with all relevant regulations, codes, and standards
- Scheduling planned preventative maintenance and issuing purchase orders
- Undertake tenancy co-ordination for new fitouts with the retail delivery manager
- Oversee carparking systems and traffic management within the Mānawa Bay carpark. Conduct and document regular inspections and audits to identify potential non-compliance issues
- Promote and maintain Health & Safety standards for the Centre and fit out works
- Role model Auckland Airport's commitment to "People First" Health, Safety & Wellbeing approach
- Ensure efficiencies of centre activity by proactive management of customers, queues, cleanliness and common space use
What you'll bring to the role
At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our values: A ll In - Tātou tātou, K now How - Kōkiri Tahi and L et's Go - Karawhiua.
To ensure your success in this role, you will need:
- 3+ years in operations or facility management experience, ideally in a shopping centre environment
- Understanding of building facilities management (shopping centre or other retail desired)
- Ability to work independently and within a team
- Proven experience in a customer facing environment (ideally within retail or hospitality)
- Experience with Building Management Systems (BMS)
- Capability to learn new systems including lighting, digital, signage and carpark management
- Excellent relationship-building and verbal communication& written skills at all levels of an organisation
- Excellent time management and being highly organised
From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way.
E mahi ana mātou mō Aotearoa. We are working for New Zealand.
Auckland Airport is more than just a business. It's a truly unique place with an important role to play in New Zealand's recovery. Together we're its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We're all about creating a sense of place where everyone can thrive, and one where others aspire to work. We're a diverse and inclusive workplace and welcome people from all walks of life.
Whiria te tangata. Our values weave us together. They're what we stand for, who we are and how we act.
Apply today
It's our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you'll share our ambition to be a great New Zealand business, and one that's making a strong contribution to the wellbeing of our communities and economy.
If this role sounds like you, we'd love to hear from you. Apply online now.