Customer Experience & Marketing Advisor

Job Type: Fixed Term | Full Time

Location: Christchurch, New Zealand

Job Category: Marketing

• Take a key part in shaping & delivering Metro’s customer experience & marketing
• Join a values-led, customer focused organisation
• Full-time fixed-term for 12 months | Parental leave cover | Central City location

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

Council plays an important role in responding to national legislation and policy changes – this mahi is part of our operating environment and is embedded in our everyday mahi. The current proposals from central government are significant, and Council is working through the opportunities and implications. However, our mahi must continue to deliver our three core services for our partners, communities and te taiao (environment).

Kōrero mō te Tūranga | About the Role

This role plays a key part in shaping how people experience public transport in Canterbury. You’ll deliver engaging, customer focused initiatives that align with the Regional Public Transport Plan and encourage patronage growth across the region.

You’ll work across digital channels, community engagement, customer insights, and campaign delivery to keep Metro customers informed, inspired, and connected.

Key Accountabilities

• Develop and advise on high‑quality marketing programmes that support PT strategy and patronage growth
• Manage MetroInfo website content and support redesign projects
• Deliver digital and social media content aligned with PT objectives
• Support newsletters, campaigns, and customer communications
• Collate, investigate, and respond to customer feedback and complaints

Your key focus will be to make a genuine difference for our community and environment. Environment Canterbury oversees public transport services across Greater Christchurch and Timaru, with a strong commitment to delivering excellent customer experience. This role is a vital part of our Customer Experience & Marketing team, ensuring we have the capability to achieve strong levels of growth in our patronage both in the short and long term.

This role is on a 12 month fixed-term contract, to cover parental leave.

For more information on this role, please refer to the job description at the bottom of the advert.

Mōu │ About You

You’ll be an experienced marketer, with a proven record of focusing on the customer. You will have the ability to take on a strategic marketing plan to lead delivery of assigned acquisition and retention activity, both in terms of campaigns and customer-centric improvements to services.

Mātau ā-Wheako | Experience

You’ll Bring The Following

• Excellent marketing nous, honed from a proven track record in the discipline
• The ability to identify and implement improvements to customer experience, across various touchpoints and processes
• The ability to collaborate within and across teams to ensure we deliver and maintain strong relationships
• A history of delivering campaigns and other activations, with a ‘can do’ attitude and a strong team ethic
• Relevant tertiary qualification in marketing (or related field)

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha |

Working at Environment Canterbury

Our Mahi Is Underpinned By Our Values

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey.

Ko ētahi atu kōrero | Additional Information

Apply directly by completing the online application form and submitting your CV and cover letter. Applications close on Sunday 28 June and will be reviewed as they are received, so early applications are encouraged. Interviews may begin before the closing date, and we reserve the right to close the advertisement early.

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.

We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Me mahi tahi tātou - Together we can