Customer Experience Specialist

About Bushbuck

Bushbuck is one of New Zealand’s fastest-growing hunting and outdoor brands, designing premium apparel and equipment built for the toughest environments on earth.

From the mountains and backcountry of New Zealand to remote adventures around the world, our products are trusted by people who demand performance, durability, and reliability when it matters most.

It all starts with a team that takes pride in guiding, educating, and supporting our customers and that's where you fit in!

The Role

At Bushbuck, customer experience isn’t a single function - it sits at the center of everything we do.

This is a hands-on, flexible role across the full customer journey. Rather than being tied down to a defined set of tasks, the role is tailored to suit the individual. We hire great people first, then shape responsibilities around their strengths and how they best contribute to the customer service team.

On any given day, you’ll work across our core customer interaction channels - in person, phone, and email - owning the end-to-end customer experience.

This includes (but not limited to) supporting customer enquiries, sales, resolving orders, guiding product decisions, and working closely with our warehouse and operations teams to ensure smooth outcomes.

You’ll become highly knowledgeable across our product range and systems, and act as a key link between the customer and the business. Priorities shift quickly, and we expect the team to adapt and respond with confidence and ownership.

This is a full-time role based in Riccarton, Christchurch, working Monday to Friday, 8.30am to 5pm.

How You’ll Make an Impact

• Delivering exceptional customer service across phone, email, and in-person in our showroom
• Guiding and educating customers to help them choose the right products for their needs
• Creatively solving customer problems and ensuring clear communication throughout
• Working with warehouse and operations teams to resolve order issues quickly
• Processing returns, exchanges, refunds, and warranty claims
• Supporting/owning showroom operations, including stock management, merchandising, and point of sale
• Assisting with inventory, stock accuracy, and stocktakes
• Supporting events and Bushbuck activations around New Zealand (e.g. field days and shows)
• Contributing ideas to improve systems, processes, and the customer experience
• Acting as a passionate Bushbuck brand ambassador

About You

You are confident, willing to learn, and have a genuine interest in outdoor products and the environments they’re used in.

We’re less concerned about where you’ve worked and more interested in how you think and operate.

You’ll likely succeed in this role if you:

• Enjoy helping people and take pride in delivering great outcomes
• Are adaptable and comfortable switching between tasks
• Communicate clearly and professionally
• Stay calm and solution-focused under pressure
• Are highly organised and can manage competing priorities
• Learn new systems quickly and confidently
• Work well in a team and take ownership of your work
• Bring a proactive, “get it done” mindset
• Enjoy a laugh
• Experience in customer service, retail, hospitality, logistics, administration, or e-commerce is beneficial but not essential.

This is a great opportunity for a university graduate beginning their professional career or simply an individual looking for a career change. We care about who you are, not where you've come from!

Why Bushbuck

At Bushbuck, we’re all about blending the thrill of outdoor adventure with a high-performance, and wicked team culture.

You’ll join a company that’s growing quickly, where your contribution genuinely matters and where no two days look the same.

In return, you’ll enjoy:

• A supportive, close-knit team environment
• Staff discounts on premium Bushbuck gear
• Bushbuck Social Club
• Opportunities to grow as the business evolves
• Learning and Development course(s)
• A culture built on trust, ownership, and continuous improvement
• A role that will evolve and grow alongside Bushbuck as the business continues to scale

If you’re passionate about delivering exceptional customer experiences and want to be part of a brand that’s building something special, we’d love to hear from you.

Please apply with your CV and a cover letter telling us why you’d be a great fit for Bushbuck to ***email_hidden***

Applicants must be legally entitled to work in New Zealand.