CRM Support Administrator

The Opportunity

Love data, systems, and solving problems? Join NZME’s Commercial Operations team as a CRM Support Administrator, where you’ll play a key role in managing the data that connects our sales systems and supporting the day-to-day use of our Commercial HubSpot CRM across the business.

What You’ll Be Doing

You’ll be responsible for CRM Operations ticket and data management, support & troubleshooting, training and testing

• Manage CRM Operations ticketing queues - including account setup, ownership changes, updates and queries.
• Maintain accurate, high-quality data aligned to business rules.
• Monitor HubSpot CRM dashboards, resolve data issues and support ongoing data improvements.
• Contribute to continuous improvement of CRM processes, tools and system performance.
• Deliver onboarding and refresher training, and assist in the maintenance of clear, user-friendly training materials.
• Support User Acceptance Testing of systems.

About You

• Experience in administration, working with data, and/or systems support
• Strong attention to detail with a passion for data accuracy and quality
• Confident working with systems (CRM experience helpful but not essential)
• A natural problem-solver who enjoys troubleshooting and improving processes
• Clear communicator who can support and train users effectively
• Collaborative, approachable and eager to learn in a fast-paced environment

What’s On Offer

• Work with a high-performing Commercial Operations team
• Real opportunity to make an impact on how NZME uses data and CRM
• Supportive environment with strong learning and development focus
• Be part of NZ’s leading integrated media company

Our Auckland HQ is a vibrant hub – home to radio studios, an integrated newsroom, and the iHeart Lounge, plus a range of staff benefits.

Ready to apply?

If you’re detail-driven, love working with systems, and enjoy helping others succeed – we’d love to hear from you.

All applicants will be asked about their current working rights in New Zealand (e.g. citizen, resident, visa, no visa).

New Zealand Media and Entertainment is NZ's premium integrated media group. We keep Kiwis in the know about what matters most to them, and dig into what’s going on in the world and why, as well as shining a light on the latest and greatest in news and entertainment. Combining radio, digital, and print we reach more than over 3.6 million* Kiwis every week.

We are home to more than 50 of Aotearoa’s award-winning media brands - each with its own voice, and each powered by the country’s top media personalities, journalists, broadcasters, designers, writers, commercial thinkers, operations teams, marketers, digital and tech specialists and many more. You can achieve anything you set your mind to here – the possibilities are endless!

Come and join the future of NZME. Give it your all and enjoy the ride because this could lead anywhere…