Head of Memberships & Ticketing

Fill the arena. Grow the fanbase. Create experiences people want to be part of.

Basketball is more than a game – it's a community. The BNZ Breakers are looking for a relationship-driven leader to grow our memberships, ticketing, and fan engagement by building deeper connections with our fans, members, partners, and the wider basketball whānau.

Head of Memberships and Ticketing is a hands-on leadership role for someone who understands that strong communities are built through meaningful experiences, genuine relationships, and a sense of belonging. You'll bring together customer insight, creativity, technology, and commercial thinking to create opportunities for people to connect with the Club, support the team, and become lifelong advocates for the Breakers.

Reporting to the Chief Executive, you'll lead the Club's memberships and ticketing revenue function, working closely with Marketing and Commercial teams while leading a small team of dedicated specialists. You'll have the opportunity to develop your leadership capability while shaping strategy, improving systems, and delivering initiatives that strengthen the connection between the BNZ Breakers and the communities they represent.

What You'll Be Doing

• Developing innovative fan engagement and loyalty initiatives
• Growing memberships, renewals, attendance, and ticketing revenue
• Using CRM, customer insights, and technology to improve performance
• Leading ticketing revenue strategy, reporting, forecasting, and campaign delivery
• Coaching and developing a small high-performing team
• Building systems, processes, and customer journeys that support long-term growth and loyalty

About You

You'll likely bring:

• Experience in consumer revenue-generating environments such as memberships, customer growth, ticketing, sales, marketing, loyalty, or subscription-based
• Strong consumer marketing and acquisition capability
• Experience using CRM systems and customer data to improve results
• Proven success in achieving commercial or revenue targets
• Team leadership experience is ideal, while a collaborative working style is a must
• A genuine passion for creating a community and outstanding customer experiences
• The ability to think strategically while remaining hands-on and delivery focused

Why join the BNZ Breakers?

The BNZ Breakers are one of New Zealand's most recognised sporting brands, competing in the Australian National Basketball League while remaining deeply connected to communities throughout New Zealand.

This is an opportunity to make a visible impact within a proud sporting organisation. You'll work closely with senior leaders, influence how the Club engages with its fans, and help grow the game of basketball across New Zealand.

Can you create the kind of fan experience that keeps people coming back season after season?

The Finer Details

Location: North Shore, Auckland

Salary: Based on experience + commission + health insurance

Hours: Full-time

Applications close on 26 June 2026

How to Apply: Submit your resume and a compelling cover letter via www.jobs.betterhrco.nz.

Before You Apply: What to expect

Applications will be reviewed as they are received, with shortlisting commencing throughout the advertising period. Due to the level of interest anticipated, candidates may not receive an update on their application until after the advertising campaign has closed.

Shortlisted candidates may be subject to relevant pre-employment checks. Candidates must be legally entitled to work in New Zealand to be considered for this opportunity.

A workplace where everyone can belong

As the recruitment partner for the BNZ Breakers, Better HR Co. welcomes applications from people of all backgrounds, experiences, identities, and perspectives. We believe diverse teams drive better outcomes and encourage applications from candidates who can contribute to an inclusive and authentic workplace.

If this opportunity excites you but your experience doesn't align perfectly with every requirement we've outlined, we encourage you to apply anyway. Your unique skills, experiences, and potential may be exactly what the BNZ Breakers are looking for.

Questions?

For a confidential discussion about this opportunity, please contact

Catherine Stapleton or Kara Cockroft on 07 242 0447