Client Relations Manager

Job Details

Primary address of work: Auckland

Vacancy number: 1

Employment type: Permanent full time

Minimum hours per week: 30 Hours

Maximum hours per week: 40 Hours

Minimum hourly rate (low salary range): $25/hour

Maximum hourly rate (high salary range): $28/hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities

• Develop and maintain strong relationships with existing and potential clients to ensure a high level of satisfaction and retention.
• Act as the main point of contact between clients and the company, resolving inquiries, complaints, and issues promptly and professionally.
• Identify opportunities to upsell or cross-sell products and services that meet client needs.
• Coordinate with internal departments such as sales, logistics, and finance to ensure smooth delivery of goods and services.
• Monitor client feedback and market trends to provide recommendations for product or service improvement.
• Prepare regular reports on client activity, satisfaction levels, and account performance.
• Support marketing and business development initiatives to attract new clients and strengthen the company’s market presence.
• Develop and implement client service policies and procedures to improve service quality and efficiency.
• Assist in contract negotiations, renewals, and pricing discussions with key clients.
• Represent the company in client meetings, exhibitions, and networking events when required.

Job requirement: applicant must meet following requirement to apply for this job

• Diploma or Degree in Hospitality Management or related field.
• Minimum 2–3 years of experience in customer service or client relationship management in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to resolve conflicts with professionalism and tact.

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