Whanau Support Lead

Permanent, Full Time

Christchurch – Ōtautahi

Kia hiwa rā!

We are seeking a Whānau Support Team Lead to join our team!

This is a hands-on leadership role where you will lead the day-to-day coordination of our Whānau Support team while working alongside them to deliver exceptional service to Ngāi Tahu whānui. You will oversee rostering, coaching, service quality, and operational performance across the contact centre, while also supporting frontline engagement through phone, email, online channels, and reception as needed. This role is ideal for someone who enjoys leading from the front, building team capability, and ensuring every whānau interaction is professional, responsive, and mana-enhancing.

He Kōrero Mōu - About You

• You bring solid experience in a contact centre or similar customer service environment, with confidence navigating fast-paced, high-volume workflows
• You have experience supporting, coordinating or leading a small team and enjoy helping others succeed
• You are comfortable coaching and onboarding others, with a practical, hands-on leadership style
• You communicate clearly and professionally, with strong written skills, attention to detail, and sound judgement
• You are confident using CRM systems and working within process, policy, and compliance requirements
• You lead by example, bring a strong sense of manaakitanga, and take pride in creating positive experiences for whānau
• You are open to growing your cultural capability and connection to Ngāi Tahu values, tikanga, and te reo Māori

Mō Mātou - About Us

Te Rūnanga Group is made up of the Office of Te Rūnanga o Ngāi Tahu and our commercial arm, Ngāi Tahu Holdings, which includes tourism, seafood, forestry, farming, property, and investment businesses. Together, we work to grow and protect the cultural, social, and economic aspirations of Ngāi Tahu whānui, guided by our vision: mō tātou, ā, mō kā uri ā muri ake nei (for us and our children after us).

Ko Tā Mātou Mahi - We Offer

We are proud to be a values-led organisation that invests in the professional and cultural development of our kaimahi. In this role, you will have the opportunity to strengthen your understanding of te reo Māori, tikanga, and Ngāi Tahutanga while contributing to meaningful mahi that supports whānau. We offer a supportive, inclusive, and high-performing workplace.

Apply today via our website.

Want to know more? Download the position description directly from the listing on our careers page.

Nau mai, haere mai, tauti mai!