LPG Customer Engagement Specialist

In The Moment, For The Future

At Genesis, care shows up in so many ways. We’re a place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued. Whether you’re just starting out or bringing years of experience, you’ll find a team that lifts you up and helps you thrive. If you’re looking for a workplace where wellbeing and belonging are part of the DNA, you’ve found it.

What You’ll Do

As Customer Engagement Specialist, you’ll play an important role in supporting operational excellence across Genesis’ LPG business.

This role is all about connecting people, solving problems and improving the way we work. You’ll act as a key operational liaison across LPG customer operations, taking ownership of complex customer and operational matters, driving issue resolution and helping turn insights into better outcomes for customers, teams and the business.

Working closely with internal stakeholders and external partners, you’ll support safe, efficient and customer-focused operations while contributing to process improvement, operational governance and change initiatives across LPG.

Some Of The Key Responsibilities Are

• Act as the key escalation point for complex LPG customer and operational issues across Genesis teams, including Home, Business, Enterprise, Resolutions and operational stakeholders.
• Take ownership of delivery issues, compliance concerns, customer complaints and property damage incidents, working across teams to drive timely and effective outcomes.Work with LPG Operations, customer teams and external service providers to ensure issues are resolved effectively and within expected timeframes.
• Identify recurring pain points, process gaps and customer experience themes, turning insights into improvement opportunities.
• Support operational initiatives, working groups, communications and process change activity across LPG.
• Help simplify, automate and improve workflows, reporting tools, documentation and operational processes.

What You’ll Bring

You’ll be a calm, organised and customer-focused problem solver who enjoys working across teams to get things moving. You’ll know how to manage competing priorities, build strong relationships and find practical ways to improve processes, systems and customer outcomes.

We’re Looking For Someone With

• NCEA Level 3 or equivalent experience.
• At least 3 years’ experience in customer operations, administration, business support or operational coordination.
• Experience supporting operational or customer-facing business processes.
• Strong analytical and problem-solving skills, with the confidence to challenge existing ways of working and identify efficiencies.
• Strong systems capability, including advanced Excel skills and experience using operational systems and workflows.
• Well-developed written, verbal and interpersonal communication skills, with the ability to influence and collaborate across teams.

Experience in LPG, logistics or the energy industry would be an advantage, as would experience with continuous improvement, automation, workflow optimisation, AI-enabled tools, reporting solutions or process documentation.

How We’ll Help You Thrive

At Genesis, we know that every moment matters - it’s not just about the mahi today, it’s also all the other benefits that set you up for a thriving future.

Some Of Our Benefits Include

• Southern Cross medical insurance, plus life, trauma and income protection insurances
• Electricity and gas discounts and an extra 20 Power Shout hours per year
• Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance
• Flexible working and leave options to support you to balance personal and professional needs
• Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings
• Career development opportunities and a supportive learning culture

We're proud of our strong culture, which makes Genesis a great place to work. Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.

We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.

Ready to join us?

A role with purpose. A team with heart. A place where you can be yourself and do your best work - all while shaping the future of energy in Aotearoa New Zealand. Ready to discover what’s possible and how far you could go? We’d love to hear from you. This could

be your moment, apply now!

Everyone’s journey is different

At Genesis, we understand that everyone has unique needs and experiences. We’re committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don’t hesitate to let us know. We’re here to support you every step of the way.