Service and Operations Partner

Ko wai mātou – About us

Kia ora. We’re Foodies. You know Gilmours, New World, PAK’nSAVE, and Four Square, right? That’s us!

With more than 320 stores and over 27,000 Foodies across Te Ika-a-Māui, Foodstuffs North Island is a co-operative proudly owned by our Members. Our purpose is simple – making sure New Zealanders get more out of life, and we’re driven by our aspiration to be one of New Zealand’s most customer-driven and productive retailers.

Our Retail Operations & Transformation team are laser-focused on critical metrics—driving SAP support, efficiency of in-store operations, checkout performance and play a key role with new store openings & ownership changes across all three banners.

Te Tūranga – About the role

As a Service and Operations Partner, you’ll be a trusted, hands-on partner to our owner-operators and store teams, helping lift operational performance where it matters most – in store!

This is a field-based role with real impact. You’ll work alongside store teams to improve day-to-day efficiency, embed consistent ways of working, and turn insights into practical action that enhances customer experience and reduces the cost of doing business.

You’ll play a key role across

• Store partnership & support – building strong relationships and providing hands-on operational guidance
• Operational coaching – helping teams improve productivity and reduce waste through practical, in-store coaching
• Change delivery – supporting deployments, system changes, and new store readiness
Performance improvement – using data and reporting to identify opportunities and drive better outcomes

He kōrero mōu – About you

You’re a practical, commercially-minded retail expert who thrives in-store and knows how to make things work better. You build trust quickly, influence confidently, and bring others on the journey with you.

You’ll bring:

• 5+ years’ experience in retail operations, store support, or operational change environments
• Hands-on experience supporting store openings, refurbishments, or system deployments
• Strong knowledge of retail systems (POS, EFT, SAP, back office)
• Confidence using data and reporting to identify improvements and drive performance
• The ability to partner credibly with store owners and balance compliance with commercial outcomes
• Sound judgement and the ability to prioritise what matters most for service, cost, and risk

You’ll also be comfortable working across both field and central teams, with a high level of autonomy and accountability.

Ngā painga - What we offer

We’re committed to providing awesome experiences for our people, including offering a range of benefits

• Free carparking - we’ve got over 1,000 carparks including EV plugs
• Southern Cross plans for you and your family
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, lots of fun on site activities
Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes)

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected] . Accessibility support could include interview location, sign language interpreter, assistive technology.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.