Customer Service

• Competitive base salary | Yearly salary review period
• Permanent full-time role | Consistent work
• On the job skill development | Career development

Special People - Special Company!

It has taken people from all walks of life, with a common vision and focused attitude, to make Mainfreight one of New Zealand’s finest success stories. From our humble beginnings in the 1970’s with just one second-hand Bedford truck, we are now a global yet united team of over 10,000 strong. Will you be next to join us?

We are especially keen to hear from anyone who is looking to climb the ladder. We are primarily a ‘promote from within’ business where you get ahead quickly, purely on your merits. Not based on degree’s or previous experience.

Being the first point of contact for our customers, you’re the face of the Mainfreight Transport Whangarei family. You’re the sort of person that when you meet someone who doesn't have a smile, you give them one of yours!

Working within a team environment, the successful applicant will need to be a totally committed individual with a strong work ethic.

Primary duties include but not limited to

• Daily Stocktake
• Data entry and report filing
• Respond to internal & external enquiries via email, phone and face-to-face
• Depot searches and advising customers of any delivery delays and issues
• Support for the team and ensuring a balance of workload
• Tracking key customers freight to ensure meeting delivery times
• A general bit of everything at times
• Assisting with walk in customers

You'll be able to tick all these boxes too:

• Can work comfortably within a tight knitted team
• Excellent oral and written communication skills
• Attention to detail
• A strong emphasis on time management and the ability to assess priorities
• Exceptional problem solving abilities
• Professional conduct & presentation
• Ability to develop and maximize value for our customers and ourselves
• The ability to maintain a healthy and energetic work environment
• Pro-active and can multitask

You’re a natural when it comes to customer care - your positive attitude and enthusiasm are infectious. Your customers come first and you’re always willing to go the extra mile, because that’s the Mainfreight way!

To be considered for this positon you must be a New Zealand citizen or resident and you will need to pass a Pre-Employment Background Check and Drug and Alcohol Test.