Product Manager - GCO Governance & Compliance

Nau mai ki ASB

At ASB, our customers are at the heart of everything we do. We’re committed to delivering an unbeatable customer experience and ensuring our products consistently deliver good customer outcomes.

Our Product Governance & Capability team sits within Personal Banking and is responsible for product governance, compliance and capability across our product portfolio. This includes ownership of product management frameworks, assurance and monitoring activities, and continuous uplift of product conduct and governance practices.

Te Tūranga | The role

We’re excited to offer 2 opportunities to join our team as a Product Manager:

• 1x Permanent
• 1x 12-month secondment/fixed term contract

As Product Manager – Good Customer Outcomes (GCO), Governance & Compliance, you will support the Senior Product Managers and Head of Product Governance & Capability to deliver strong product governance, conduct and compliance outcomes across Personal Banking.

We are hiring for two opportunities within the team — one permanent role and one 12-month secondment / fixed-term contract.

You Will Play a Key Role In

• Supporting end‑to‑end product governance and compliance activities across the product lifecycle
• Leading and contributing to product risk, control and assurance activities, including in‑life monitoring and oversight of product reviews
• Partnering closely with Product, Risk and Remediation teams to identify, assess and manage product‑related risks, issues and control gaps, ensuring timely remediation and appropriate escalation
• Providing expert conduct and product risk advice to Product Managers and stakeholders, including supporting regulatory and supervisory engagements
• Supporting data‑driven insights and analytics to inform monitoring, reporting, forecasting and conduct improvement opportunities
• Maintaining high‑quality product, process and control documentation, including key decisions and rationale

As part of the wider Product team, you will also contribute to building excellence in our Product craft, supporting a continuous learning culture and sharing knowledge across the team.

Ō pūkenga | About you

You bring a strong customer‑centric mindset and are comfortable working at the intersection of product, governance, risk and compliance.

You Will Ideally Have

• Experience in product management, governance, risk, compliance or assurance, ideally within financial services
• A solid understanding of retail banking products and the New Zealand regulatory and legislative environment
• Strong stakeholder engagement and influencing skills, with the confidence to challenge constructively
• Excellent written and verbal communication skills, with the ability to clearly document decisions, risks and outcomes
• Analytical capability to interpret data, identify insights and recommend practical improvements
• A collaborative, pragmatic and curious approach, with a focus on continuous improvement

This role may also suit candidates from audit, governance or compliance backgrounds who are passionate about delivering great customer outcomes.

Te mahi ki ASB | Working for ASB

At ASB, our values guide how we work and how we show up for our people, customers, and communities:

• Kia Manaaki | Care – We put people at the heart of what we do and support each other to succeed
• Kia Māia | Courage – We speak up, challenge when needed, and do what’s right
• Kia Mahira | Curiosity – We stay open, ask questions, and look for better ways forward

In this team, you’ll be part of a function that plays a critical role in strengthening how we manage product governance, risk, and compliance across Personal Banking. There’s a clear focus on building capability, improving consistency, and embedding practices that support good customer outcomes.

You’ll work closely with Product, Risk and Compliance partners, giving you great exposure across the business and the opportunity to influence how our products are governed and delivered.

You’ll Also Have Access To

• Career growth through training, mentoring and internal opportunities
• Health and wellbeing support including Southern Cross Wellbeing One
• Meaningful benefits like discounted banking, insurance, and parental leave top-up

Me pēhea te tono | How to apply

Apply online with your CV and brief cover letter letting us know what’s drawn you to the opportunity and any experience you feel is most relevant to the role.

Successful candidates will be required to undertake pre-employment checks, which may include Police Check, Credit Check, AML Compliance, and verification of qualifications (NZ and overseas where relevant).