Service Desk Analyst

About The Opportunity

We are looking for a customer-centric Service Desk Analyst to join a critical business enablement group in Wellington. In this role, you will serve as the "voice and face" of the Information Technology group, providing essential support, guidance, and advice to staff nation-wide.

This is a temporary position perfect for a technical problem-solver who excels in a collaborative, fast-paced environment.

Key Responsibilities

• Technical Support: Act as the central contact point for complex incidents, service requests, and technical problems.
• Application & Network Care: Assist in investigating and resolving issues related to bespoke applications and network problems.
• Access Management: Support user access provisioning and operate logical access controls and security systems.
• Process Improvement: Contribute to system enhancements that improve incident management and the overall customer experience.
• Documentation: Maintain accurate records of actions taken and security documentation.

What You Bring To The Table

• Experience: Proven experience in a Contact Centre or IT Service Desk environment.
• Troubleshooting: Strong problem-solving skills and the ability to investigate system breaches or issues.
• Communication: Excellent verbal and written communication skills with a high standard of service ethics.
• Qualifications: While tertiary or industry qualifications (like ITIL) are desired, relevant experience is essential.

How To Apply

If you are a motivated team player ready to enable shared use of IT systems across the sector, we want to hear from you.

Please submit your resume today for consideration.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

IT, helpdesk, customer service

Qualifications

• Relevant experience

education

Primary School/Junior High&ICT