Service Coordinator

Job No: Ad-5813

Work Type: Full Time

Location: Wellington

Categories: Train

The role

As a Service Coordinator, you'll be the heartbeat of our passenger train operations, ensuring the entire network runs smoothly. No day is ever the same. You'll oversee real-time train movements, manage unexpected time critical incidents, and coordinate with various teams to maintain seamless service to the people of Wellington as follows:

• Oversee the rail network to detect and respond to network disruptions in real-time.
• Coordinate daily crewing to ensure timely and accurate crewing requirements.
• Work with key stakeholders KiwiRail and Hyundai Rotem during disruption management to ensure smooth and efficient operations.
• Assisting with the management of planned and unplanned bus replacement operations at Wellington station.

What you bring

We're seeking a dynamic individual who thrives under pressure and craves a job where no two days are the same.

• Motivated individual who excels in dynamic environments and maintains a positive outlook.
• Demonstrated capability to perform effectively in a fast-paced setting.
• Skilled at making swift decisions under high pressure. This role will require you to be really level headed.
• Ability to work along side a diverse range of people
• Ability to have command and control in incidents and times of emergency
• Strong ability to influence others
• Willingness to work shift hours on a 24/7 rostered schedule.
• Proficient in evaluating current practices and implementing necessary changes or corrective actions.

The benefits for you We offer great benefits and competitive rates!

• Enjoy free train travel to and from work!
• Get discounted (and some free) travel on Cook Strait ferries and Tranz Scenic Rail.
• Access discounted medical care and a holiday home scheme.
• Explore career opportunities with a global public transport provider operating across Australasia and beyond.
• Benefit from ongoing training, development, and career progression opportunities.

About Transdev

As an operator and global integrator of mobility, every day we want to empower freedom to move. With our transport modes, we have developed an expertise tailored to each local need, which makes us a leader in mobility solutions in the world. We are present in 19 countries, on all continents, and operate different modes of transport for local authorities, companies and the general public.

Our values and beliefs

As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages. We also have an uncompromising attitude to the safety of our employees, clients and customers.

Our recruitment process

All of our recruitment processes include psychometric testing, medicals, drug & alcohol testing, police checks, and right to work checks. Full paid training is provided.

To find out more visit our careers page http://www.transdev.com.au/careers#work-with-us to apply or email ***email_hidden*** for a job description or any questions.

Interested?

If you're as passionate about delivering unparalleled service as we are then click the ‘’ button to go to our Transdev careers website and complete your application form online.

Applications close on 6 July 2026

Advertised: 09/06/2026

Applications close: 06/07/2026