Senior Account Executive

locations

Auckland (Flexible)

time type

Full time

posted on

Posted Today

JR111348

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Account Executive - Auckland, NZ

Drive enterprise revenue growth across New Zealand by owning the full sales lifecycle for cloud and AI-powered customer experience solutions.

This role directly influences how organiations modernise customer engagement, improve operational efficiency, and deliver better outcomes at scale.

At Genesys, you will partner with leading enterprises, public sector organisations, and strategic partners to shape digital transformation initiatives that impact millions of customer interactions daily.

You will operate with a high degree of autonomy, engaging senior stakeholders and aligning complex solutions to real business challenges. This role offers strong visibility, access to enterprise-level deals, and the opportunity to expand your influence across a rapidly evolving technology landscape.

Key Responsibilities

• Drive new business growth by identifying, qualifying, and closing enterprise opportunities across direct and partner-led channels

• Own the end-to-end sales cycle, from prospecting through contract execution and revenue realization

• Build and expand relationships with senior stakeholders across enterprise and public sector accounts

• Design and deliver high-impact solution presentations that align customer challenges with measurable business outcomes

• Collaborate with partners to develop and execute joint go-to-market strategies that increase pipeline and revenue

• Influence territory strategy by identifying whitespace opportunities and expanding existing customer accounts

• Maintain accurate pipeline forecasting, reporting, and opportunity tracking to support business planning

• Partner with internal teams including pre-sales, legal, and alliances to accelerate deal velocity and ensure successful execution

• Develop and grow strategic partner relationships to enable scalable and repeatable sales success

• Build domain expertise in public sector and customer experience technologies to strengthen market positioning

Required Qualifications

• 5+ years of experience in enterprise sales or channel sales within technology, software, or cloud platforms

• Demonstrated track record of consistently achieving or exceeding quarterly and annual revenue targets

• Experience selling to medium to large enterprise organisations, including senior executive engagement

• Strong background in prospecting, pipeline development, and closing complex deals

• Proven ability to manage both direct and partner-led sales motions

• Solid understanding of customer experience, CRM, contact center technologies, or related domains

• Experience working with resellers, alliance partners, or telecommunications service providers

• Excellent communication, presentation, and stakeholder management skills

• Strong business acumen with the ability to align solutions to customer outcomes

• Self-driven, accountable, and capable of operating independently in a high-performance environment

Preferred Qualifications

• Experience selling AI-driven, cloud-based, or SaaS solutions

• Familiarity with sales methodologies such as Challenger, TAS, or similar frameworks

• Experience working within the public sector vertical

• Technical aptitude with the ability to understand and articulate complex solution architectures

• Demonstrated success in building and scaling partner ecosystems

• Bachelor’s degree or equivalent professional experience

Genesys does not accept agency resumes for this role

Applicants must have the legal right to work in New Zealand

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.