Customer Specialist

ASB Advice Centres (Branch Banking)

At ASB, we put our customers at the heart of everything we do. As we continue to transform our Advice Centres, we’re looking for people who are passionate about delivering great customer experiences to join our Dunedin team.

No banking experience? No problem. We welcome applicants from retail, hospitality, or any customer-facing background—we’ll teach you the rest.

About the role

As a Customer Specialist, you’ll support customers with a range of everyday banking needs while helping them get the most out of our digital and self-service options.

You’ll work across multiple channels and play a key role in keeping the branch running smoothly—all while building meaningful customer relationships.

This is a full-time role (40 hours per week, Monday to Friday).

About you

You’ll thrive in this role if you:

• Enjoy working with people and building strong relationships
• Learn quickly and adapt to new situations
• Have a passion for delivering great customer experiences
• Feel confident asking questions and understanding customer needs
• Are keen to help customers embrace digital banking tools

What’s in it for you?

• Competitive salary
• Great staff banking benefits
• Health, life and income protection insurance
• Career development and internal growth opportunities
• A supportive, inclusive team environment

At ASB, we’re united as one team, accelerating progress for all New Zealanders.

If you’re ready to start or grow your career with ASB, apply online today.

All successful candidates will undergo pre-employment checks, including Police, Credit, AML and qualification verification (NZ and overseas where applicable).

Job details

Reference #

DD164433

Posted on

09 Jun 2026

Location(s)

Dunedin

Expertise

Customer Experience, Customer Service / Sales, Customer Service Officer, Customer Service Specialist

Work type(s)

Full Time

Application closes on 16 Jun 2026 23:59