Service Delivery Manager - Express

Service Delivery Manager - Express Hamilton, Fixed Term until November 2027

• Parental leave cover
• Lead our team of dispatchers and third-party agents
• Fast paced frontline leadership role

NZ Post Express offers same day urgent courier services across town or nationwide. It's exciting and fast paced, where meeting the urgent requirements of our customers in a time critical way is key, and each day is different from the next.

Kōrero mō te tūranga - About the role

Join our Express business as an operational Service Delivery Manager, based in our Waikato Operations Centre in Hamilton. Reporting through to the National Express Manager, you'll be responsible for leading our team of dispatchers, Delivery Partners and their Authorised Drivers.

Working closely with your counterparts in fleet and operations to ensure things go smoothly day to day, you'll oversee the daily activities, including managing a small team of dispatchers (who work a variety of shifts) to ensure their success, including making sure they receive the right training and knowledge to do their jobs effectively.

You'll also be responsible for regular customer, fleet and financial reporting, so knowing your way around Excel will be key.

This role typically works Monday to Friday, however, this role would suit someone who is flexible to work a combination of early mornings and late afternoons as the role requires. At times, there might be travel to Auckland or Tauranga.

Mōu - About You

As an experienced people leader, you'll be used to coaching, guiding and mentoring a team to achieve consistent excellence. You'll enjoy bringing people on the journey, seeing them thrive and be successful whilst not shying away from at times difficult conversations.

You'll combine this with

• The ability to influence and engage at a variety of levels
• Strong customer service and relationship management skills
• Solid commercial acumen, including budgets, financials and analytical skills
• A pragmatic approach
• A healthy dose of common sense and logic
• Solid knowledge of Excel for reporting purposes, including comfort with pivot tables and look ups

Experience in the transport or logistics would definitely help you hit the ground running in this role, but not essential provided you are willing and eager to learn.

Hiahia? - Interested? Come and join the whanau!

Bring your passion for delivering great outcomes and customer service to the team at NZ Post. Apply today, or download the JD via the NZ Post website. If you require additional information, contact Cath Scott (Talent Acquisition Specialist) on 022 323 0684.

Applications for this position close on 23 June 2026.

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so  don't  delay and make sure you apply as soon as possible.

All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and for some roles a credit check and may be required to undertake a drug test.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values .