Technical Account Manager Team Lead

About EROAD

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.

About The Role

We’re looking for a Technical Account Manager (TAM) Team Lead to join our Customer Success team in a player–coach capacity.

This role combines team mentoring with hands-on technical customer engagement—you’ll lead and uplift a team of TAMs while managing your own portfolio of customers as a senior technical advisor.

You’ll work closely with Customer Success, Product, Engineering, and Operations, ensuring customers achieve strong technical outcomes and value from EROAD solutions.

In This Role You Will

Leadership & Team Development:

• Lead, coach, and develop a team of Technical Account Managers
• Build capability across technical expertise and customer delivery
• Foster a high-performing, collaborative, and customer-centric culture

Customer & Technical Delivery

• Manage a portfolio of customers, providing deep technical expertise
• Act as an escalation point for complex technical issues
• Deliver proactive insights, reporting, and performance recommendations
• Identify patterns and systemic issues to improve customer outcomes

Cross-functional Partnership

• Partner with Customer Success Managers to manage customer relationships
• Collaborate with Product, Engineering, and Operations teams
• Advocate for customers by influencing product improvements and roadmap
• Contribute to QBRs, customer reviews, and renewal discussions

Continuous Improvement

• Build scalable processes, playbooks, and technical best practices
• Drive proactive engagement to reduce escalations
• Champion continuous improvement across the TAM function

What You’ll Bring

• 5+ years’ experience in a Technical Account Manager, Technical CSM, or similar role (SaaS preferred)
• Proven experience mentoring or leading technical teams
• Strong understanding of software, hardware, and enterprise environments
• Experience working cross-functionally with Product and Engineering teams
• Ability to manage complex, high-value customer relationships
• Strong analytical, problem-solving, and communication skills
• CRM experience (e.g. Salesforce)

Why you’ll love working at EROAD?

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.

At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.

Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.

Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you.