Senior Business Analyst

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.

Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About The Role

You are a sharp, curious, and experienced Senior Business Analyst who thrives in fast-paced, agile environments and is passionate about making a difference in people’s lives. You bring a mix of strategic insight, structured thinking, and human-centred curiosity.

You Will

• Partner with the Product Owner to translate strategic objectives supporting the risk remediation initiative by eliciting, documenting, and tracking remediation requirements, impacts, and dependencies across business and technology teams.
• Support the development and maintenance of implementation and delivery plans, coordinating across squads, vendors, and stakeholders to ensure alignment and momentum.
• Lead and facilitate workshops and engagements across multiple cross-functional teams including developers, architects & vendors to align on platform capabilities and quarterly objectives.
• Document requirements, processes, and solution options clearly and concisely, ensuring shared understanding across all delivery teams and stakeholders.
• Translate complexity into clarity: Elicit and shape integration requirements across multiple systems, ensuring solutions deliver a seamless experience for both end users and customers.
• Drive future‑ready change: Analyse current‑state platforms and define future‑state requirements to support risk remediation and the transition to a modern, product‑led operating model.
• Enable safe migration at scale: Work confidently with large data sets and legacy systems to define requirements for migration, reducing technical risk while supporting business continuity.
• Lead, support, and mentor other Business Analysts and Subject Matter Experts to foster growth and ensure high-quality delivery.
• Enable safe migration at scale: Work confidently with large data sets and legacy systems to define requirements for migration, reducing technical risk while supporting business continuity.

You Bring

• Proven experience as a technical Senior Business Analyst in a product-focused delivery environment.
• Strong strategic and analytical thinking skills with the ability to work confidently through ambiguity and drive clarity.
• Strong in system integration, APIs, and data-centric solutions, with the ability to navigate complex multi-vendor environments while bridging strategic intent and effectively managing stakeholders .
• Excellent stakeholder management, with the ability to challenge, influence, and align
• Solid experience in solution analysis, road-mapping, and coordinating complex delivery plans.
• Excellent facilitation and stakeholder engagement skills across diverse teams and external partners.
• Strong communication skills and a collaborative, proactive approach.
• A growth mindset, adaptability, and genuine passion for improving health outcomes through innovation.

Why work with us?

You’ll be joining a passionate, values-led organisation on a mission to improve the health and wellbeing of New Zealanders. You'll be supported to grow, learn, and lead while working on initiatives that truly matter.

We Offer

• Fully subsidised medical insurance for you and your immediate whānau
• Subsidised pet and travel insurance, plus special discounts for your whānau
• Additional parental leave support and financial wellbeing assistance
• Excellent work/life balance including:
• 5 days of wellbeing leave
• 1 day per year to volunteer
• Flexi-leave purchase option
• Ongoing learning and professional development
• An inclusive and supportive environment where your voice is valued

Ready to be part of something bigger?

Join us in building a healthier future for our members and for Aotearoa. Apply now and bring your expertise.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.

If you share our commitment and passion, we'd love to hear from you.