Enrolment Support Officer

An exciting opportunity to be part of and support the delivery of enrolment services for the 2026 General Election. If you are an energetic, flexible team player, who excels at completing tasks with precision and accuracy then we want to hear from you!

Mo tenei turanga mahi | About the role

The Electoral Commission is seeking a proactive and detail-oriented Enrolment Support Officer to contribute to the delivery of enrolment services and support the accuracy and integrity of the electoral roll.

In this role, you will provide key administrative and customer support, assist with the management of unpublished roll applications, and help ensure enquiries and requests are handled efficiently and professionally. Youll work closely with the wider Enrolment team, supporting both operational delivery and continuous improvement of processes.

This is a great opportunity for someone who enjoys a varied role, takes pride in accuracy, and is committed to delivering high-quality public service.

This is a fixed term role until November 2026, and the salary is $61,550 per annum.

You must be available to travel daily to The Terrace, Wellington.

He aha t u e mahi ana | What youll be doing.

• Provide administrative support to core enrolment operations, including scanning and processing documentation, supporting internal requests, and assisting the wider team as needed.

• Support unpublished roll processes, review and process applications, liaise with key contacts, provide guidance, and contribute to improving processes and procedures.

• Manage and triage customer enquiries, resolve requests in line with Commission processes, and ensure all interactions are recorded and tracked through systems such as Zendesk.

• Identify opportunities to enhance administrative, enrolment, and customer service processes.

• Maintain strict confidentiality and manage elector information in line with the Privacy Act and Commission policies.

• Work collaboratively, build strong relationships, and uphold the Commissions values, including professionalism, cultural competence, and political neutrality.

Ko ng mea ka hiahiatia e koe kia angitu | What youll need to succeed.

• Experience in administration, customer service, or operational support roles.

• Strong attention to detail and the ability to manage and process information accurately.

• Good organisation and time management skills, with the ability to prioritise work effectively.

• Excellent communication and interpersonal skills, with a customer-focused approach.

• Confidence using systems and technology, including case management or CRM tools.

• A proactive mindset, with the ability to identify improvements and solve problems.

• A commitment to integrity, cultural competence, and public service.

Te Kaitiaki Take Kowhiri | About the Electoral Commission

The Electoral Commission wants every New Zealander to trust, value and take part in parliamentary elections.

Heres your chance to contribute to New Zealands democracy as part of a team of electoral experts who design, build and implement processes and systems for Parliamentary elections and referenda. Its an exciting and varied role within a team which is committed, supportive and hands-on.

The Commission is building an inclusive strength focussed culture where diversity is encouraged and valued, and we welcome applications from individuals of all backgrounds, orientations and identities. We want to provide a flexible working environment where everyone feels valued and supported. We are happy to discuss what works for you. You will join a team who are here for the right reasons, and we are passionate about what we do.

Tono in ianei | Apply Now

To apply, please submit a tailored CV and cover letter outlining your reasons for joining the Commission, highlighting your relevant skills and experience.

Applications close at 5pm, Monday 29 June.

We are shortlisting and interviewing for this role as applications are received. If this sounds like you, we encourage you to apply and join our team!

Please send your CV and cover letter in ASAP! This vacancy may close earlier than the listed date if sufficient applications are received.

For more information regarding this role, please email ***email_hidden***

You must be legally allowed to work in New Zealand.