Senior Operational Support Officer

Senior Operational Support Officer

Permanent | Full Time

• Work in a supportive, collaborative team
• Opportunity to broaden your experience across QAD
• Play a key role in improving systems and processes

Whakatairangatia nga kete o te matauranga ki te ao marama! E te tai whakarunga, e te tai whakararo, nau piki mai, nau kake mai ki te Mana Tohu Matauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

Mo te turanga | About the role

This role sits within the Operational Support and Assurance team and supports the effective delivery of administrative and operational functions across QAD.

You'll work closely with business units to ensure processes run smoothly, contribute to continuous improvement, and provide mentoring and guidance to team members. This is a great opportunity to build on your knowledge of QAD operations and expand your capability across a wide range of functions.

In this role, you will:

• Deliver high-quality operational and administrative support
• Coordinate workflows and help ensure work is completed to standard and on time
• Support and mentor Operational Support Officers
• Contribute to process and system improvements
• Build strong relationships and respond to stakeholder queries

He ahei au | What you'll bring

• Experience in operational or administrative support
• Ability to manage competing priorities and deliver to deadlines
• Strong customer focus and communication skills
• Experience supporting or mentoring others
• High attention to detail and a continuous improvement mindset
• Confidence using systems and Microsoft Office tools

Why this role?

This is a great opportunity to step up, deepen your understanding of QAD operations, and contribute to improving how we work. You'll gain exposure across the division while supporting a high-performing and collaborative team.

Pehea te tono mai / How to apply

If you're ready to take the next step and build your capability in a senior support role, we'd love to hear from you.

For an informal discussion, contact Cherie Connor on (04) 463 4212.

Please submit your CV and a short cover letter by 5.00 pm on 17 June 2026.