Cafe Supervisor/Barista

We are a busy café located in Takapuna Auckland looking for a Cafe Supervisor/ Barista to join our friendly team.

These are permanent positions offering between 30 to 40 hours per week at a pay rate of $25.00 to $35.00 per hour, depending on experience and skills. If you are passionate about delivering excellent customer service, crafting quality beverages, and thrive in a fast-paced hospitality environment, we want to hear from you.

Key responsibilities will include:

• Supervise café staff to ensure high-quality customer service and adherence to company procedures.
• Coordinate staff rosters, manage shift changes, and ensure adequate staffing during service periods.
• Take customer orders, process payments, and provide service support during peak times.
• Ensure all food and beverage preparation areas comply with hygiene and safety regulations.
• Monitor inventory levels and assist with ordering and stock rotation.
• Train new staff in café procedures, customer service standards, and safe food handling practices.
• Resolve customer complaints professionally and escalate issues when necessary.
• Ensure all café equipment is clean, well-maintained, and operated safely.
• Complete end-of-day cash reconciliations and assist with basic financial reporting as delegated.
• Prepare and serve coffee and beverages to a high standard.
• Deliver exceptional customer service and manage transactions efficiently.
• Uphold food safety and workplace health standards at all times.

What We’re Looking For:

• Certificate in Business, Hospitality Management, Communication or a related field at NZQF Level 4
• A minimum of 6 months’ experience in a hospitality environment is preferable
• Excellent communication and customer service skills
• A positive attitude and ability to work in a team environment
• Flexibility and reliability including work on weekends

Please send your CV and a brief cover letter outlining your experience and suitability for the role.