Unit Manager, Customer Support

About Us | The Treasury – Te Tai Ōhanga

At the Treasury – Te Tai Ōhanga, we’re focused on securing a better future for Aotearoa New Zealand and the people who call it home. As the Government’s lead economic and financial advisor, we work to lift living standards now and for generations to come. We want Aotearoa to be prosperous, and for that prosperity to be sustainable and inclusive so all New Zealander’s can take part in a healthy and resilient economy and society.

Our talented people bring their diverse experience to some of the country’s most complex and inter-connected issues, including child wellbeing, climate change, health, housing and sustainable public financing. Every day, they influence, advise, and support Ministers, Crown Chief Executives and Government decision-makers to shape a thriving future for Aotearoa.

Enabling Services brings together the core functions that help the Treasury work smoothly and effectively every day. We ensure the organisation has the systems, people practices, technology, workplaces and governance it needs to operate well, engages effectively with Ministers and stakeholders, and uphold an open and transparent Treasury. We help the organisation plan, prioritise and deliver its strategic objectives through integrated business planning, performance reporting and risk management. Working alongside business groups, we lift capability, strengthen systems and support continuous improvement across the organisation.

Kōrero mō te tūranga | About the Role

As a Unit Manager, you will bring strong operational leadership across service desk and end-user support, including incident and request management, asset and licensing control, and service performance. You will embed ITIL-aligned practices, meet service levels, and drive continuous improvement through data, insights, and customer feedback.

Working in partnership across I&T, you will support technology initiatives and organisational change, ensuring minimal disruption to business operations while maintaining a secure ICT environment through strong security practices and risk management.

As a people leader, you will build a high-performing team, foster a culture of accountability and continuous improvement, and partner with stakeholders to deliver consistent, high-quality, customer-focused outcomes.

Ō pūmanawa | About You

To succeed in this role, you will have:

• Proven experience leading and developing customer service teams. Including lifting service desk performance.

• Familiarity with ICT asset and configuration management practices, including software licensing compliance and lifecycle control.

• Excellent analytical, planning, and communication skills to operate effectively in a complex, customer-focused environment.

• Proven experience applying ITIL processes for incident, problem management in complex environments.

Ko ngā hua | What we Offer

This is an important job and that's why we'll do all we can to support your success. Flexible work arrangements and five weeks annual leave, along with a range of other health and wellbeing initiatives, will help you enjoy a positive work/life balance. Our numerous social events, sports teams and employee networks will enable you to connect and have fun.

The wharenui, at the heart of our workplace, embodies our commitment to diversity and making this an inclusive place that will welcome the unique experiences and perspectives you bring to our collaborative team culture.

We'll prioritise your development, offering you opportunities to train and advance your chosen career. The work will stimulate and challenge you, helping you learn, grow and build valuable experience and skills. This will be through having:

• The opportunity to learn new technologies on the job and be involved in decision making, and project planning

• Being part of a friendly and collaborative team providing leading edge information technology services to key government agencies

• The opportunity to interact with a wide range of internal and external stakeholders

• A supportive environment with a culture of knowledge sharing

Tono mai ināianei | Apply Now to shape your, and New Zealand’s, tomorrow.

Apply online. Applications close at 11:55pm on Sunday 21 June 2026.

For more information about this role, visit Treasury Careers Page.

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