Commercial Support Representative

About Struckum

Struckum is a leading pest management company serving commercial and residential customers throughout The Bahamas. We help businesses and homeowners protect their properties through professional pest prevention, inspection, and treatment services. We're committed to delivering exceptional service, practical solutions, and lasting customer relationships.

About the Role

Struckum Commercial Pest Services is seeking a professional and customer-focused Commercial Support Representative to provide administrative and operational support to our commercial service team. This role serves as a key point of contact for customers, assisting with service scheduling, documentation, customer inquiries, reporting, and coordination between clients and service technicians.

The ideal candidate is organized, detail-oriented, proactive, and committed to delivering exceptional customer service while helping ensure smooth day-to-day operations.

Key Responsibilities

Customer Service & Client Support

• Serve as a primary point of contact for commercial customers via phone, email, and in person.
• Respond to customer inquiries, service requests, and general concerns in a professional and timely manner.
• Assist customers with scheduling, rescheduling, and confirming service appointments.
• Maintain positive relationships with clients through consistent communication and follow-up.

Administrative & Operational Support

• Prepare, process, and maintain service documentation, reports, and customer records.
• Ensure service reports, contracts, and customer files are accurate and up to date.
• Assist with data entry, filing, and record management within company software systems.
• Monitor service schedules and coordinate with service technicians and other operations personnel to ensure services are delivered as planned.
• Generate and distribute customer reports, service summaries, and other documentation as required.

Coordination & Communication

• Communicate effectively with technicians, supervisors, managers, and customers to support daily operations.
• Assist in coordinating service visits, special projects, and customer requests.
• Escalate customer concerns or operational issues to the appropriate department when necessary.
• Support internal teams by ensuring information is communicated accurately and promptly.

Compliance & Quality Support

• Maintain the confidentiality of customer and company information.
• Follow company policies, procedures, and service standards.
• Assist in ensuring documentation and records meet company and regulatory requirements.
• Support initiatives aimed at improving customer satisfaction and operational efficiency.

Qualifications

Preferred Skills & Experience

• Previous experience in customer service, administrative support, office coordination, or a similar role.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficiency with Microsoft Office Suite and other business software applications.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to work independently while contributing positively to a team environment.

Education

• High school diploma or equivalent required.
• Associate degree or additional administrative training, or certification is an asset.