Associate Product Owner (Digital Workplace)

Kia ora, Talofa lava, Kia orana, Mālō e lelei, Fakalofa lahi atu, Ni sa bula vinaka, Tēnā koutou katoa

At ASB, we’re all about doing what we can to help our customers get one step ahead. Within our Platforms, we play a critical role in delivering on ASB’s strategy by putting things right for customers, strengthening trust, and improving how we operate. The tribe brings together business, technology and risk expertise to identify issues, remediate at pace, and embed better, more resilient customer experiences for the future.

Mō te tūranga | About the Role

As an Associate Product Owner, you’ll lead the delivery of service outcomes for your assigned squad(s). Your focus will be on translating customer and business needs into a prioritised product backlog, enabling effective and predictable value delivery while using data and insights to continuously enhance the user experience.

You will be responsible for defining deliverables aligned to the Platform roadmap, ensuring delivery is safe, compliant, and supports operational stability. You’ll drive squad decision-making, remove impediments, and maintain a consistent delivery rhythm, while championing risk mitigation, customer value and outcomes.

In This Role, You Will

• Define and evolve a service roadmap using demand trends and insights
• Lead delivery of outcomes, ensuring safe, compliant, and stable services
• Drive squad decision-making and resolve impediments or escalations
• Champion customer value, ensuring solutions meet customer and business needs
• Lead prioritisation trade-offs, balancing squad and business objectives
• Drive service and experience discovery, including hypothesis development and validation
• Build stakeholder alignment across business and technical teams
• Manage risk and compliance requirements in partnership with the squad
• Maintain a healthy, prioritised backlog aligned to outcomes
• Enable squad performance and agile maturity

Mōu | About you

You will bring strong capability across service management, stakeholder engagement, and continuous improvement, along with a clear focus on customer and business outcomes.

You Will Have

• Capability in problem solving, planning (tactical and strategic), and situational awareness
• Experience across product and service management, agile delivery, and human-centred thinking
• A strong technical background in application, integration and SaaS
• Understanding of risk management, data and analytics, and AI literacy
• Strong skills in decision making, critical thinking, persuading and influencing
• Ability to coach, support change, and enable squad performance
• The ability to apply domain expertise to prioritisation and delivery decisions

You’ll also bring ASB values to life through Care, Courage and Curiosity.

He aha tā mātou | What can we offer?

• Impactful Work: Leverage your existing knowledge to make a significant impact for all of Aotearoa and our ASB customers.
• Career Development: Work for an organisation that places huge importance on its people, where the sky is the limit for development and career opportunities.
• Supportive Culture: ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.
• Award winning benefits package: Including Southern Cross Health Insurance, additional ‘You-do-you’ Leave, Wellbeing allowance, AIA Vitality & Staff Banking Benefits (plus much more!)

Me pēhea te tono | How to Apply?

Submit your application today using the application link. Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; police check, credit check, AML compliance, verification of your qualifications and may include checks both here in New Zealand and overseas.

For more information see the attached position description. Please note that all applications must be received via our careers site online.