Resident Experience Manager

• Deliver exceptional resident experiences in a beautiful, modern Retirement Village setting
• permanent role - 30 hours a week
• Excellent Staff Benefits on Offer!

About the role

We are looking for a warm, organised and people-focused Resident Experience Manager to help create an extraordinary living experience for our residents at Whangarei Park Village in Whangarei.

This is 30 hour role - 9am to 3.30 pm, Monday to Thursday and on Friday from 10.30 to 5 pm

In this role, you’ll shape the village vibe, lead engaging events and communications, and support residents through every stage of their journey. You will:

• Lead resident engagement, events and community experiences
• Support new residents with a seamless and welcoming transition
• Build strong relationships with residents, families and community partners
• Bring energy, compassion and strong communication skills to a meaningful role

About you

You’ll ideally bring experience in customer experience, events, hospitality, community engagement or a similar people-facing role. If you love creating welcoming environments and making every day better for others, we’d love to hear from you.

We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

Check out some of our Benefits!

• Paid wellness days & a paid day of leave to celebrate your birthday each year
• Health & Life Insurance - automatic cover free to all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners.
• Kiwisaver payments continued for those opted in over the age of 65 years
• Education, Development and Training Support

How to apply

Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home

Metlifecare is committed to minimising adverse outcomes from the transmission of influenza or infectious diseases, and as such we request all potential employees disclose their immunisation status at the time of employment.

Please note that Identification and work eligibility is required with your application

Job Details

Reference #

49217

Location(s)

Whangarei

Expertise

Social Coordination

Job level(s)

Experienced, Management

Work type(s)

Permanent full-time

More details (document)

Resident Experience Manager JD Mar 2026.pdf