Village Coordinator & Receptionist

Oceania

Remote

At Oceania, we believe in building communities where people feel valued, connected, and supported. We are currently seeking a warm, organised, and customer-focused

Village Coordinator & Receptionist to join our team at Waterford Village in Hobsonville.

This full-time position combines

25 hours per week as Village Coordinator and 15 hours per week in Reception, offering a varied and rewarding role where no two days are the same. As one of the key points of contact within the village, you'll play an important role in creating a welcoming environment, supporting the day-to-day operations of the village, and helping residents enjoy a vibrant and fulfilling lifestyle.

What You'll Be Doing

Reception & Administration

Be the welcoming face of the village for residents, visitors, contractors, and families.
Provide professional and friendly customer service, creating a calm and positive experience for everyone who visits.
Deliver high-quality administrative support to the Village Manager and wider village team.
Assist with accounts payable, petty cash, supplier coordination, and general office administration.
Support the smooth day-to-day operation of village services and facilities.
Manage enquiries and resolve issues efficiently and professionally.

illage Coordination & Resident Engagement:

Act as a key point of contact for residents, providing exceptional customer service and promptly addressing their needs.
Work closely with the Village Manager to coordinate village activities, events, and operational tasks.
Engage with residents daily, offering support and ensuring they feel connected, informed, and valued.
Develop and deliver engaging activities and lifestyle programmes that encourage participation, wellbeing, and enjoyment.
Organise group outings, social events, workshops, and community initiatives that foster a strong sense of community.
Support residents to engage with technology, including the resident app and virtual events.
Facilitate resident feedback through focus groups and other engagement opportunities.
Build positive relationships with residents, families, external providers, and community organisations.
Maintain up-to-date knowledge of village services, policies, and emergency procedures, ensuring residents and stakeholders are well informed.

What you'll bring

Previous experience in a reception, administration, customer service, village, hospitality, or community-focused role.
A genuine passion for delivering exceptional customer service and creating positive experiences for others.
Strong organisational and administrative skills, with the ability to manage multiple priorities effectively.
Experience with accounts payable, petty cash, and supplier administration would be advantageous.
Excellent communication and interpersonal skills, with the ability to build rapport and establish professional relationships with a wide range of people.
Strong computer literacy, particularly within the Microsoft Office suite.
Effective problem-solving skills and the ability to remain calm and adaptable in a busy environment.
A proactive, hands-on approach with a positive, can-do attitude.
Genuine empathy, patience, and respect when working with older people.
The ability to adapt to new technologies, systems, and ways of working.
Eligibility to work in New Zealand.

Why join us?

At Waterford Village, you'll have the opportunity to make a meaningful difference in the lives of our residents every day. You'll join a supportive team environment where your contribution is valued, your ideas are welcomed, and your work helps create a thriving community our residents are proud to call home.

If you're passionate about customer service, community engagement, and making a positive impact, we'd love to hear from you.

We strive to do better every day. Apply now and become part of our journey.

Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**