Retail Team Leader

We’re looking for a Retail Team Leader to support the day‑to‑day running of our Walter Peak Retail Store and help deliver exceptional guest experiences. This role assists the Westaways Coordinator, leads the team in their absence, and ensures our retail spaces operate smoothly and professionally.

In this role, you’ll support the daily store operations, lead and guide the Retail Assistants when needed, and help with onboarding, training, and task planning. You’ll maintain high presentation standards, ensure accurate sales processing, and provide outstanding guest service, including assisting with experience-related queries. You’ll also promote RealNZ products and experiences, work toward sales targets, help manage stock and stocktakes, keep merchandise well-presented, and act as a main communication point for the team when the Manager is away.When required, you'll also lend a hand to our Food & Beverage team to ensure seamless guest experiences across the operation.

What You’ll Bring

• Retail and sales experience
• Cash handling and inventory system knowledge
• Strong guest service, communication, and time management skills
• Attention to detail
• The ability to multitask with initiative and enthusiasm.

What’s in it for you?

• Full-time, permanent role with guaranteed fortnightly hours
• Amazing RealNZ staff perks – take a friend and experience our adventures free or at a huge discount, including Milford & Doubtful Sound cruises, Te Anau Glowworm Caves, white water rafting, and explore Rakiura
• Medical insurance cover
• Free Cardrona x Treble Cone ski/bike pass

If you’re passionate about hospitality, thrive in leadership roles, and want to work in one of the most breathtaking locations in New Zealand, we’d love to hear from you.

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How to apply

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

Job Details

Company

RealNZ

Reference #

43237

Posted on

04 Jun 2026

Closes on

24 Jun 2026 17:00

Location(s)

Queenstown

Expertise

Sales, Customer Service

Job level(s)

Experienced

Work type(s)

Permanent - Full Time