Customer Services Representative

Customer Services Representative - Thames, Fixed Term

This opportunity is a Parental Leave cover for 12 months and will provide service to our AA customers in Thames.

• Provide exceptional customer service and team support
• Be the link between Council, community, customers and contractors
• Based in our Thames Office

About The Role

We are searching for a confident, motivated customer services star to bring their skills and enthusiasm to a great team delivering customer services in Thames. The role sits within the team providing front-of-house, digital and phone communications, and is part of the wider Customer Services team across the district.

How You Fit

The AA counter processes:

• Driver licensing
• International Drivers Permits
• Motor Vehicle Registration
• Road user charges
• AA membership
• IRD Number Applications
• Passport photos
• Super Gold card - photos only
• Kiwi Access Applications
• RealMe Photos

The role is the link between Council, and AA customers, in alignment with the core values of Customer services team.

About You

This role is busy so you will be someone who thrives when under pressure, a communication star who has excellent written and verbal skills and impressive customer service.

You will find prioritising easy and all this with a smile on your face and a personality that lets you develop strong working relationships and still have a laugh or two.

In Your Application You Will Need To Demonstrate

• Experience in a customer service role
• Excellent interpersonal and communication skills
• Solid MS Office skills and the ability to pick up new systems
• A tertiary qualification would be of benefit to this role

Our culture, based around accountability and trust, empowers our team to achieve outcomes they didn't think possible. We are dedicated to building an inclusive team culture that thrives on agility and high performance.

Applications will close 15 June 2026