Customer Service Officers

Mo tenei turanga mahi | About the role

We are seeking motivated and customer-focused individuals to join our exceptional Customer Service Team. You will play a vital role in supporting the successful delivery of the 2026 General Election and empowering New Zealanders to participate in our democratic process.

The salary for this role starts at $61,550-$68,390 depending on relevant skills and experience of the candidate.

You will thrive in this role if you are curious, resilient, patient, and passionate about delivering high-quality service. You will be comfortable working independently while contributing positively within a highly supportive team environment.

It is a fixed-term role starting in August and ends in November 2026.

He aha t u e mahi ana | What you'll be doing

As our Customer Support Officer, your responsibilities will include:

• Responding to internal and external enquiries via phone and email using Zendesk.
• Supporting accurate enrolment processes.
• Navigating internal systems and maintaining up-to-date knowledge of resources.
• Building strong relationships with stakeholders.
• Collaborating with your team to achieve shared goals.
• Managing emails, phone calls, data entry, and reporting.
• Responding to public enquiries professionally and efficiently.

Ko ng mea ka hiahiatia e koe kia angitu | What you'll need to succeed

• A positive, solutions-focused attitude.
• Flexibility and willingness to support a variety of tasks.
• Strong organisational skills and attention to detail.
• A friendly, professional, and empathetic approach to customer service with high resilience.
• A team-first mindset and pride in your work.
• Confidence using Microsoft Word, Excel, PowerPoint, SharePoint, and similar systems.
• The ability to learn quickly and adapt in a fast-paced environment.

Mo te Kaitiaki Take Kowhiri | The Electoral Commission

The Electoral Commission wants every New Zealander to trust, value and take part in parliamentary elections and referendums. We are an independent Crown Entity who works with and through communities to inform, engage and educate New Zealanders about the value of participation, make it easy for them to enrol and vote, promote understanding of New Zealand's democratic processes, and deliver parliamentary elections.

M te tuhono mai ki te kamupene ka aha? | Why join us?

We are committed to building an inclusive and supportive work environment where diversity is encouraged and valued. We offer flexible working arrangements and a culture that promotes professional growth and development. You will be part of a passionate team that is dedicated to delivering outstanding results.

He aha e whai ake nei | What's next?

Applications close 11pm, Sunday 12 June 2026.

To apply or view the position description, click 'Apply'. An questions regarding this role, please email ***email_hidden***

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

You must be legally allowed to work in New Zealand.

Come join us to support the build-up to and delivery of the 2026 General Election - we can't wait to meet you!